Casualty Claims Specialist I — Frontline Investigator

J.B. Hunt; Lowell (AR); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Maternity leave

Parental leave

Six paid holidays

Job summary

J.B. Hunt Transport, Inc. in Lowell, AR is seeking a Casualty Claims Specialist I in Insurance.

This full-time role handles casualty, workers' compensation, and liability events, performing intake, early evaluation, and investigative actions to mitigate risk and cost. You will coordinate with drivers, claimants, and internal teams, ensuring accurate reporting and compliant handling. Responsibilities include case identification for early resolution, maintaining thorough documentation, and

Qualifications

• High School Diploma/GED with up to 1 year of experience in Human Resources, Claims, Insurance, Emergency Dispatch, Customer Service, or related field, and/or military equivalent.
• Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations.
• Ability to type at an acceptable speed while talking on the phone to maintain accurate records in a fast-paced environment (typically at least 40 words-per-minute).

Responsibilities

• Serve as the primary point of contact on day one for drivers, claimants, adverse parties, law enforcement, witnesses, and internal stakeholders, facilitating timely event reporting, accurate information exchange, and appropriate response activities with strong communication skills, situational awareness, and sound judgment
• Identify and pursue cases with early resolution potential through engaging adverse parties appropriately to reduce escalation, attorney involvement, and overall claim exposure; escalate to senior team members when needed
• Remain abreast of industry changes, company policy updates, evolving regulations, and adjustments to claims processing techniques
• Ensure accurate, timely, and complete documentation of safety events with regard to the direct effects on business units’ financial performance and safety ratings
• Actively provide continued investigative support to claims examiners with ongoing investigative findings and documentation
• Locate, preserve, and secure litigation-sensitive evidence, including GPS data, onboard video data, and other documentation on events
• Perform analytical intake and early-stage claim assessment by obtaining facts of loss, validating allegations, and evaluating exposure to determine appropriate handling steps
• Determine the need for and assign independent field adjusters based on facts of loss, damage indicators, injury severity, and exposure

Skills

Empathy & patience

Communication

Adaptability

Attention to detail

Documentation

Analytical thinking

Time management

Education

GED/High School diploma

Job description

J.B. Hunt Transport, Inc. in Lowell, AR is seeking a Casualty Claims Specialist I in Insurance.

This full-time role handles casualty, workers' compensation, and liability events, performing intake, early evaluation, and investigative actions to mitigate risk and cost. You will coordinate with drivers, claimants, and internal teams, ensuring accurate reporting and compliant handling. Responsibilities include case identification for early resolution, maintaining thorough documentation, and