Caregiver-Focused Tech Support Specialist

Clairvoyant Networks, Inc.; Austin (TX); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Clairvoyant Networks, Inc. is seeking a reliable support specialist to help caregivers use our technology. The role focuses on answering incoming calls, describing our product, troubleshooting basic issues, and offering friendly assistance to families.

The position runs five days a week, 8am–5pm, with in-person training at our Spicewood, TX location. After training, it can be remote or hybrid if you have a quiet, professional workspace.

Qualifications

• Experience assisting customers with technology.
• Experience or familiarity with caregiving is a plus.
• Willingness for a long-term role and to work with seniors.

Responsibilities

• Answer incoming customer calls and describe our product to customers.
• Troubleshoot basic product issues and provide clear guidance.
• Offer friendly, professional assistance and support families using our technology.

Skills

Customer service

Technical troubleshooting

Caregiver experience

Job description

Clairvoyant Networks, Inc. is seeking a reliable support specialist to help caregivers use our technology. The role focuses on answering incoming calls, describing our product, troubleshooting basic issues, and offering friendly assistance to families.

The position runs five days a week, 8am–5pm, with in-person training at our Spicewood, TX location. After training, it can be remote or hybrid if you have a quiet, professional workspace.