Remote Customer Care Specialist

Senture, LLC; Indiana (PA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Work from home

All equipment provided

Paid training

Growth opportunities

High School Diploma or GED

Job summary

Senture, LLC is seeking a Customer Care Agent to serve as the first point of contact for callers, delivering compassionate, solution-focused support. You will guide customers using available tools, documenting information, and ensuring a smooth experience.

The role emphasizes empathy, listening, and education to resolve issues effectively. Key requirements include completing a 10-week training program, working from home, and residing in Indiana.

Qualifications

• Experience in a call center or customer service setting is highly desired.
• Strong interpersonal and written communication skills.
• Ability to use computers, internet search engines, and multiple windows/tabs.

Responsibilities

• Provide compassionate, knowledge-based support to callers.
• Document call details and navigate multiple computer systems during interactions.
• Meet quality assurance metrics, maintain punctuality and attendance, and follow procedures.

Skills

Call center experience

Customer service

Interpersonal skills

Multitasking

Computer literacy

Windows proficiency

Burmese and Spanish bilingual

Background check willingness

Internet speed test compliance

Education

High School Diploma or GED

Job description

Senture, LLC is seeking a Customer Care Agent to serve as the first point of contact for callers, delivering compassionate, solution-focused support. You will guide customers using available tools, documenting information, and ensuring a smooth experience.

The role emphasizes empathy, listening, and education to resolve issues effectively. Key requirements include completing a 10-week training program, working from home, and residing in Indiana.