Customer Support Representative (NOT a remote job)

Clairvoyant Networks, Inc.; Austin (TX); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Clairvoyant Networks, Inc. is seeking a reliable support specialist to help caregivers use our technology. The role focuses on answering incoming calls, describing our product, troubleshooting basic issues, and offering friendly assistance to families.

The position runs five days a week, 8am–5pm, with in-person training at our Spicewood, TX location. After training, it can be remote or hybrid if you have a quiet, professional workspace.

Qualifications

• Experience assisting customers with technology.
• Experience or familiarity with caregiving is a plus.
• Willingness for a long-term role and to work with seniors.

Responsibilities

• Answer incoming customer calls and describe our product to customers.
• Troubleshoot basic product issues and provide clear guidance.
• Offer friendly, professional assistance and support families using our technology.

Skills

Customer service

Technical troubleshooting

Caregiver experience

Job description

• Fast growing Inc. 5000 company looking for a reliable person who enjoys working with customers. This is a unique and rewarding position, part of a really great group of people that is focused on helping caregivers with technology, and best of all…we help families every day!
• The available support position is for 5 days a week: from 8am-5:00pm. In person training provided at our Spicewood location.
• We would love for you to have been a family or professional caregiver. We want someone long-term, who enjoys working with seniors and has some technology experience. There is NO selling or cold calls, just answering incoming customer calls describing our product to our customers, answering basic questions, troubleshooting and offering assistance with our products.
• After training, this position can be remote/hybrid if you have a quiet place to work and be professional, since you will be answering live support calls during your work hours.
• $18.00 per hour that will be increased upon successful completion of training and after 60 days to $20.00 per hour.
• The company is growing and there is room for opportunity in other areas of the company. We may ask you for other help, such as in our production department.
• Office staff and bookkeeping positions also available.