Customer Support Representative NOT a remote job

CLAIRVOYANT NETWORKS INC; Bee Cave (TX); Remote; USD 24,796 - 27,552; Full time

Job summary

A fast-growing technology company in Bee Cave, Texas is seeking a Customer Support Representative to assist customers with their needs. This role involves answering customer calls, troubleshooting product issues, and providing assistance with technology without any sales pressure. The position offers training at the office with opportunities for remote work afterward. The company values reliable individuals who have experience working with seniors and provide a rewarding environment while allowing for growth within the company.

Qualifications

• Reliable individual who enjoys working with customers.
• Experience as a caregiver, either family or professional.
• Valid communication skills for troubleshooting and assisting.

Responsibilities

• Answer incoming customer calls and describe products.
• Troubleshoot issues and provide assistance with products.
• Support customers and answer basic questions.

Skills

Customer service experience

Technology experience

Ability to work with seniors

Job description

Customer Support Representative:

Fast growing Inc. 5000 company looking for a reliable person who enjoys working with customers. This is a unique and rewarding position, part of a really great group of people that is focused on helping caregivers with technology, and best of all…we help families every day!

The available support position is for 5 days a week: from 8am-5:00pm. In person training provided at our Spicewood location.

We would love for you to have been a family or professional caregiver. We want someone long‑term, who enjoys working with seniors and has some technology experience. There is NO selling or cold calls, just answering incoming customer calls describing our product to our customers, answering basic questions, troubleshooting and offering assistance with our products.

After training, this position can be remote/hybrid if you have a quiet place to work and be professional, since you will be answering live support calls during your work hours.

$18.00 per hour that will be increased upon successful completion of training and after 60 days to $20.00 per hour.

The company is growing and there is room for opportunity in other areas of the company. We may ask you for other help, such as in our production department.

Office staff and bookkeeping positions also available.

Check us out on theoracare.com or apply by sending a resume to [e-mail]. We look forward to hearing from you.