Career Center Programs Associate — Drive Impact & Growth

Action for Boston Community Development; Boston (MA); Presencial; USD 56 000 - 68 000; Tempo integral

Resumo da oferta

Action for Boston Community Development in Roxbury, MA is seeking an Assistant Program Manager for Career Centers to lead staff, coordinate service delivery, and ensure program compliance with contracts. The role emphasizes supervision, staff development, and partnership engagement to advance career services.

The position requires a High School diploma with five years of customer service experience; a related associate or bachelor’s degree is preferred.

Qualificações

• Minimum of high school diploma or equivalent and five years of customer service or relevant experience.
• Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
• Demonstrated innovative, enthusiastic, problem solving aptitude.
• Ability to motivate, and support staff.
• Commitment to assisting low income and disadvantaged individuals in overcoming barriers to achievement and success in their personal and work lives.
• Flexibility, initiative, and ability to work in a team required.
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.

Responsabilidades

• Assists the Career Center Program Manager by working with career center staff to ensure that career services, case management, and job readiness and placement services are carried out consistent with policies and procedures.
• Ensures the implementation of training materials for use at the career center.
• Ensures the implementation of quality control procedures at the career center.
• Works with career center partners to ensure seamless customer flow and efficiencies.
• Implements career center partner Memorandum of Understanding and deliverables for the benefit of career center clients.
• Tracks performance and deliverables of the career center and reviews results with staff assigned to the center to ensure program outcomes and benchmarks are obtained.
• Works with the Career Center Program Manager to ensure the delivery of staff development efforts and continuing professional development initiatives.
• Works with the Career Center Program Manager to ensure program compliance aligns with contractual requirements for benchmarks and system integration.
• Recommends to the Career Center Program Manager methodologies for continuous improvement.
• Works with the Career Center Program Manager to ensure staff compliance including case notes, documentation, eligibility and follow-up.
• Evaluate career center staff performance, prepare performance evaluations, and recommend disciplinary action to the Career Center Program Manager.
• At the direction of the Career Center Program Manager, serves as a liaison to partners, prospective employers, training programs and the customers.
• Responsible for own work and the supervision of personnel, including but not limited to assign and allocate workflow, staff training, development, conduct reviews and performance improvement plans.
• Performs other related duties, as assigned, from time to time.

Conhecimentos

Customer service

Staff development

Teamwork

Problem solving

Diversity awareness

Formação académica

Associate's or Bachelor’s degree in human services/public administration/business management

Descrição da oferta de emprego

Action for Boston Community Development in Roxbury, MA is seeking an Assistant Program Manager for Career Centers to lead staff, coordinate service delivery, and ensure program compliance with contracts. The role emphasizes supervision, staff development, and partnership engagement to advance career services.

The position requires a High School diploma with five years of customer service experience; a related associate or bachelor’s degree is preferred.