Career Center Programs Lead - Community Impact

Action for Boston Community Development; Northern (KY); Hybrid; USD 53,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Competitive benefits package

Job summary

ABCD is seeking an Assistant Program Manager for MassHire Career Centers in Roxbury to support career services, case management and job readiness programs. This role focuses on staff development, program compliance, and partner relations to ensure efficient client service.

The position requires a combination of education and significant experience in customer service or related fields, with a commitment to assisting low-income individuals.

Qualifications

• High School Diploma required and five years of customer service or relevant experience.
• Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
• Demonstrated innovative, enthusiastic, problem solving aptitude.
• Ability to motivate, and support staff.
• Commitment to assisting low income and disadvantaged individuals in overcoming barriers to achievement.
• Flexibility, initiative, and ability to work in a team.
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.

Responsibilities

• Assists the Career Center Program Manager by coordinating with staff to ensure career services, case management, and job readiness services follow policies.
• Implements training materials for use at the career center.
• Implements quality control procedures at the career center.
• Collaborates with center partners to ensure seamless customer flow and efficiencies.
• Implements MOUs and deliverables with partners for client benefit.
• Tracks performance and results and reviews with staff to meet outcomes and benchmarks.
• Supports staff development and ongoing professional development initiatives.
• Ensures program compliance with contracts, benchmarks, and system integration.
• Recommends continuous improvement methodologies to the Program Manager.
• Oversees staff compliance including case notes, documentation, eligibility and follow-up.
• Evaluates staff performance and recommends actions as needed.
• Acts as liaison to partners, employers, training programs and customers as directed.

Skills

Customer service

Problem solving

Staff motivation

Team collaboration

Flexibility

Initiative

Diversity sensitivity

Education

High school diploma

Associate or Bachelor in human services or related field

Job description

ABCD is seeking an Assistant Program Manager for MassHire Career Centers in Roxbury to support career services, case management and job readiness programs. This role focuses on staff development, program compliance, and partner relations to ensure efficient client service.

The position requires a combination of education and significant experience in customer service or related fields, with a commitment to assisting low-income individuals.