Community Career Advisor (Bilingual Preferred)

Action for Boston Community Development, Inc.; Cambridge (MA); On-site; USD 47,000 - 57,000; Full time

Job summary

Action for Boston Community Development, Inc. seeks a Career Advisor to support MassHire Career Centers with career planning, job development and labor market information. The role focuses on guidance, assessments, and referrals to partner services in a fast-paced, community-focused environment.

Responsibilities include resume and cover letter support, employment plan development, and data entry. Bilingual Spanish is highly preferred; location is Woburn, MA, on-site.

Qualifications

• Minimum of High School Diploma, or equivalent, required and minimum of three years of customer service or relevant experience.
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field and 2 years of experience working is a career center or other related experience is preferred.
• Effective communication and public speaking skills with the ability to advocate for career center customers.
• Ability to travel between centers for meetings or coverage needs (Cambridge, Woburn, Chelsea) and to partner sites.
• Bilingual skills in Spanish is highly preferred.

Responsibilities

• Responsible for managing a high volume of customer interactions and meeting strict deadlines for services and data entry.
• Explain to customers the procedure and process for Career Center services including career planning, job development, and labor market information, training opportunities, partner services and referrals.
• Provide an initial assessment for customers and assistance with developing an employment plan including goal setting.
• Review customer’s work search activities, resume, labor market information and employment plan with them.
• Assist customers with resume review and development, cover letter review and development, job search strategies, provision of labor market information, job referrals and referral to additional partner services.
• Provide customers accurate information on compliance with unemployment insurance requirements in lay terms, reviewing their activities for compliance with unemployment insurance requirements and reporting any compliance issues.
• Responsible for facilitating orientation workshops for new customers along with job search and career transition workshops for existing customers.
• Input relevant customer data by following all MOSES entry policies and utilize MOSES reports.
• Establish and maintain an effective working relationship with Career Center partners.
• Perform other related duties as assigned from time to time.

Skills

Customer service

Public speaking

Spanish preferred

Travel between centers

Communication skills

Education

High school diploma or equivalent

Associate's or Bachelor's in related field

Job description

Action for Boston Community Development, Inc. seeks a Career Advisor to support MassHire Career Centers with career planning, job development and labor market information. The role focuses on guidance, assessments, and referrals to partner services in a fast-paced, community-focused environment.

Responsibilities include resume and cover letter support, employment plan development, and data entry. Bilingual Spanish is highly preferred; location is Woburn, MA, on-site.