Program Services Assistant

Action for Boston Community Development, Inc.; Chelsea (MA); On-site; USD 38,700 - 47,300; Full time

Benefits offered by this job

Competitive health coverage

Retirement plans

Continuous training and development opportunities

Job summary

A community development organization located in Chelsea, MA, is seeking a Program Services Assistant to offer vital support to the Education, Training, and Youth Services Department. The role involves providing excellent customer service, maintaining data accuracy, and effectively communicating with diverse communities. Candidates must be bilingual in Spanish and possess 1–3 years of relevant experience. A competitive salary of $43,000 is offered, with additional benefits for employees.

Qualifications

• Minimum 1–3 years of relevant experience.
• Preferred experience in a career center or call center.

Responsibilities

• Provide quality customer service at the Career Center.
• Input customer data accurately into the database.
• Handle high-stress situations professionally.

Skills

Bilingual Spanish speaker

Strong communication skills

Problem-solving skills

Collaboration skills

Education

High school diploma or equivalent

Associate’s degree in human services or related field

Job description

Program Services Assistant

Action for Boston Community Development, Inc. seeks a Program Services Assistant to support the Education, Training, and Youth Services Department in Chelsea, MA. Compensation is <$43,000> per year.

Key Responsibilities

• Provide a positive first impression of the Career Center by communicating professionally.
• Deliver quality customer service by promptly and accurately fielding customer questions.
• Direct customers appropriately and communicate information about the agency’s general operations.
• Explain to customers the procedure and process for the Career Center.
• Handle high‑stress situations while demonstrating sound decision‑making skills.
• Continuously maintain knowledge about all units of the Career Center, community programs, and resources, especially those of the Career Center Partner Organizations.
• Process a high volume of walk‑in inquiries while answering and routing a high volume of incoming calls appropriately; take accurate messages when necessary.
• Input relevant customer data accurately and promptly by following all MOSES (database) entry policies, including customer registration, services, notes, and signing up customers for workshops.
• Locate, organize, and maintain information.
• Maintain confidential records and information.
• Perform other related duties as assigned from time to time.
• Bilingual Spanish speaker required.

Skills, Knowledge and Expertise

• Minimum of a high school diploma or equivalent and 1–3 years of relevant experience.
• Associate’s degree in human services, public administration, business management, or a related field is preferred.
• At least two years of experience working in a career center, call center, or another related environment is preferred.
• Ability to work sensitively and effectively with individuals from diverse social, economic, and cultural backgrounds.
• Strong communication, problem‑solving, and collaboration skills with the ability to work independently.

Why Work Here

• Make a difference: Your work directly impacts the lives of thousands in the Greater Boston community.
• Inclusive environment: ABCD values diversity and promotes collaboration.
• Continuous learning: We offer numerous training and development opportunities.
• Comprehensive benefits: Competitive health coverage and retirement plans.
• A legacy of impact: Join an organization with over half a century of community service.
• Teamwork & camaraderie: Work with a passionate team committed to combating poverty.

Expected Salary: $43,000 USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role and offers are firm.