Career Advisor — Empower Communities & Growth

Action for Boston Community Development; Boston (MA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Competitive benefits

Job summary

Action for Boston Community Development is seeking a Career Advisor to support clients at MassHire Career Centers. The role involves career planning, resume and interview assistance, job search strategies, and referrals to partner services to improve marketability.

The position requires strong customer service skills, teamwork, and the ability to work with diverse populations. The role covers Roxbury and Brighton locations, with a focus on community development.

Qualifications

• Minimum of three years of customer service or relevant experience and a high school diploma or equivalent.
• Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
• At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.

Responsibilities

• Explain to customers the procedure and process for Career Center services including career planning, job development, labor market information, training opportunities, partner services and referrals.
• Provide services such as resume and cover letter review, job search strategies, labor market information, referrals to partner services.
• Develop a needs analysis and employment plan including goal setting.
• Engage customers to understand needs and elicit solutions.
• Gather information through interviewing and observing individuals.
• Provide feedback and help customers evaluate options or make transitions.
• Support customers through transitions and referrals to training, TRADE, Section 30 and ITA process.
• Maintain knowledge of career assessments and administer as appropriate.
• Research labor market issues and current workplace trends.

Skills

Customer service

Teamwork

Public speaking

Bilingual Spanish

Communication

Education

HS diploma

Associate degree

Bachelor's degree

Tools

MS Office

MOSES system

Job description

Action for Boston Community Development is seeking a Career Advisor to support clients at MassHire Career Centers. The role involves career planning, resume and interview assistance, job search strategies, and referrals to partner services to improve marketability.

The position requires strong customer service skills, teamwork, and the ability to work with diverse populations. The role covers Roxbury and Brighton locations, with a focus on community development.