Career Advisor

Action for Boston Community Development; Woburn (MA); On-site; USD 47,000 - 57,000; Full time

Job summary

Action for Boston Community Development (ABCD) in Woburn, MA is seeking a Career Advisor to support the MassHire Career Centers.

You will assist job seekers with career planning, resumes, labor market information, and referrals, while conducting orientation workshops and maintaining MOSES data.

The role requires strong communication; bilingual Spanish is preferred, and occasional travel to Cambridge, Woburn, and Chelsea centers may be needed.

Qualifications

• High School Diploma or equivalent required; 3+ years of customer service experience preferred.
• Associate’s or Bachelor’s degree in human services, public administration, business management or related field; 2 years of related experience preferred.
• Effective communication and public speaking skills to advocate for customers.
• Ability to travel between centers (Cambridge, Woburn, Chelsea) and partner sites across 20 cities/towns.
• Bilingual skills in Spanish are highly preferred.

Responsibilities

• Manage a high volume of customer interactions and meet deadlines.
• Explain procedures for Career Center services including planning, job development, and labor market information.
• Provide initial assessment and assist with developing employment plans and goals.
• Review customer work search activities, resumes, labor market information, and plans.
• Assist with resume/cover letter reviews and job search strategies; refer to partner services.
• Provide accurate information on unemployment insurance compliance.
• Facilitate orientation and job search workshops for new and existing customers.
• Input data according to MOSES policies and use MOSES reports.
• Maintain relationships with Career Center partners.
• Perform other related duties as assigned.

Skills

Communication

Public speaking

Bilingual – Spanish

Customer service

Travel to centers

Education

High School Diploma or equivalent

Associate’s or Bachelor’s degree in human services, public administration, business management or related field

Job description

Career Advisor

Department: Education, Training, and Youth Services

Employment Type: Permanent - Full Time

Location: Woburn

Compensation: $52,088 / year

Description

The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as a Career Advisor in creating a supportive and enriching environment for our community. If you are passionate about community development, and possess the required skills,

Key Responsibilities

• Responsible for managing a high volume of customer interactions and meeting strict deadlines for services and data entry
• Explain to customers the procedure and process for Career Center services including career planning, job development, and labor market information, training opportunities, partner services and referrals.
• Provide an initial assessment for customers and assistance with developing an employment plan including goal setting.
• Review customer’s work search activities, resume, labor market information and employment plan with them.
• Assist customers with resume review and development, cover letter review and development, job search strategies, provision of labor market information, job referrals and referral to additional partner services.
• Provide customers accurate information on compliance with unemployment insurance requirements in lay terms, reviewing their activities for compliance with unemployment insurance requirements and reporting any compliance issues.
• Responsible for facilitating orientation workshops for new customers along with job search and career transition workshops for existing customers.
• Input relevant customer data by following all MOSES entry policies and utilize MOSES reports.
• Establish and maintain an effective working relationship with Career Center partners.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Minimum of High School Diploma, or equivalent, required and minimum of three years of customer service or relevant experience required.
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field and 2 years of experience working is a career center or other related experience is preferred.
• Effective communication and public speaking skills with the ability to advocate for career center customers
• Ability to travel between centers for meetings or coverage needs (Cambridge, Woburn, Chelsea) and to partner sites (including, but not limited to employers, job fairs, training vendors, etc.) throughout our 20 cities/towns).
• Bilingual skills in Spanish is highly preferred.

Expected Salary: $52,088.40 USD annually with an annual rate of $28.62/hour. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach its fullest potential.