Career Coach & Community Impact Advisor

Action for Boston Community Development, Inc.; Chelsea (MA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Training opportunities

Job summary

Action for Boston Community Development, Inc. seeks a Career Advisor to help clients access education, training, and employment opportunities at Dorchester, Roxbury, and Brighton locations.

You will guide career planning, resume development, job search strategies, labor market information, and referrals to partner services, while delivering workshops and maintaining accurate client records per MOSES policies.

Qualifications

• At least 3 years in customer service or related experience.
• High school diploma or equivalent required; college degree preferred but not required.
• Experience in career centers or with WIOA/TRADE programs preferred.
• Ability to work with diverse populations.
• Excellent verbal and written communication skills.

Responsibilities

• Explain Career Center services including career planning, labor market information, training opportunities, and referrals.
• Provide resume/cover letter review and job search strategy support.
• Develop employment plans with goals through needs analysis.
• Interview customers to assess needs and elicit solutions.
• Gather information through interviewing and observation and provide feedback on options.
• Support transitions with referrals to partners, TRADE, Section 30 and ITA processes.
• Maintain knowledge of career assessments; administer and interpret as appropriate.
• Research labor market issues and current workplace trends.
• Present and run job search and career transition workshops.
• Update customer data per MOSES entry policies; follow up on services.
• Maintain 30-day contact with a large caseload via phone, email, and appointments.
• Establish and maintain relationships with Career Center partners.
• Split week between Roxbury and Brighton locations.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Public speaking

Bilingual Spanish

MS Office

Education

HS diploma required

Associate's or Bachelor's preferred

Job description

Action for Boston Community Development, Inc. seeks a Career Advisor to help clients access education, training, and employment opportunities at Dorchester, Roxbury, and Brighton locations.

You will guide career planning, resume development, job search strategies, labor market information, and referrals to partner services, while delivering workshops and maintaining accurate client records per MOSES policies.