Career Advisor - Access Points

Action for Boston Community Development, Inc.; Chelsea (MA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Training opportunities

Job summary

Action for Boston Community Development, Inc. seeks a Career Advisor to help clients access education, training, and employment opportunities at Dorchester, Roxbury, and Brighton locations.

You will guide career planning, resume development, job search strategies, labor market information, and referrals to partner services, while delivering workshops and maintaining accurate client records per MOSES policies.

Qualifications

• At least 3 years in customer service or related experience.
• High school diploma or equivalent required; college degree preferred but not required.
• Experience in career centers or with WIOA/TRADE programs preferred.
• Ability to work with diverse populations.
• Excellent verbal and written communication skills.

Responsibilities

• Explain Career Center services including career planning, labor market information, training opportunities, and referrals.
• Provide resume/cover letter review and job search strategy support.
• Develop employment plans with goals through needs analysis.
• Interview customers to assess needs and elicit solutions.
• Gather information through interviewing and observation and provide feedback on options.
• Support transitions with referrals to partners, TRADE, Section 30 and ITA processes.
• Maintain knowledge of career assessments; administer and interpret as appropriate.
• Research labor market issues and current workplace trends.
• Present and run job search and career transition workshops.
• Update customer data per MOSES entry policies; follow up on services.
• Maintain 30-day contact with a large caseload via phone, email, and appointments.
• Establish and maintain relationships with Career Center partners.
• Split week between Roxbury and Brighton locations.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Public speaking

Bilingual Spanish

MS Office

Education

HS diploma required

Associate's or Bachelor's preferred

Job description

Department: Education, Training, and Youth Services

Compensation: $52,088.40 / year

Location: Dorchester - Warren Street

Description

The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as a Career Advisor in creating a supportive and enriching environment for our community. If you are passionate about community development, and possess the required skills, we invite you to apply.

This position covers a wide variety of customer development functions including, but not limited to, career planning, assessment, workshop facilitation, and marketing of career center services that result in higher marketability of our customer base.

Key Responsibilities

• Explain to customers the procedure and process for Career Center services including career planning, job development, labor market information, training opportunities, partner services and referrals.
• Provision of services, including but not limited to, resume review/development, cover letter review/development, job search strategies, provision of labor market information, job referrals and referral to additional partner services.
• Develop a needs analysis and employment plan including goal setting.
• Customer approach to the individual’s needs and elicit solutions and strategies from the customer.
• Gather information through interviewing and observing individuals.
• Provide feedback and an objective perspective as customers evaluation their options or make career transitions.
• Support customers through transitions and facilitate decision making and goal setting including referrals to partners, to training, TRADE, Section 30 and ITA process.
• Maintain knowledge of state of the art career assessments; administer and interpret as appropriate.
• Research labor market issues and current workplace trends.
• Will handle high stress situations while demonstrating sound decision making process.
• Present a range of job search and career transition workshops.
• Inform customers of matters relevant to Career Center services; follow up on previous services; determine the success of prior services; update information; and offer additional services.
• Input relevant customer data appropriately and timely by following all MOSES entry policies. Utilize MOSES reports appropriately and timely.
• Maintain 30 day contact with a large caseload of customers by telephone, email, and personal appointments.
• Establish and maintain an effective working relationship with Career Center partners.
• This role will split the week supporting client at our Roxbury and Brighton locations
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A minimum of three years of customer service or relevant experience, and a high school diploma or equivalent required. An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required. At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
• Ability to function effectively as part of a team.
• Ability to advocate for career center customers.
• Knowledge and experience with WIOA, TRADE, RESEA, (and other Career Center Programs) regulations, programs, guidelines and administrative requirements preferred.
• Demonstrated ability to work sensitively with people from diverse backgrounds.
• Strong public speaking/presentations skills.
• Ability to develop and maintain effective working relationships.
• Proficient with MS office.
• Ability to document and maintain records in database as well as paper files accurately and in a timely manner.
• Excellent attention to detail.
• Demonstrated adaptability.
• Ability to work well independently and as a part of a team.
• Effective communication skills, both verbal and written.
• Bilingual skills in Spanish preferred.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.