Community Programs Manager, Education & Career Services

Action for Boston Community Development, Inc.; Boston (MA); On-site; USD 62,000 - 63,000; Full time

Job summary

Action for Boston Community Development, Inc. in Roxbury (Massachusetts) invites applications for an Assistant Program Manager in the Education, Training, and Youth Services department.

You will support the Career Center Program Manager, coordinate staff, ensure career services, case management and job readiness are delivered per policy, and foster community impact. The role emphasizes staff development, program compliance, and continuous improvement to empower low income individuals facing

Qualifications

• Minimum of High School Diploma, or equivalent and five years of customer service or relevant experience.
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
• Demonstrated innovative, enthusiastic, problem solving aptitude.
• Ability to motivate, and support staff.
• Commitment to assisting low income and disadvantaged individuals in overcoming barriers to achievement and success in their personal and work lives.
• Flexibility, initiative, and ability to work in a team.
• Ability to deal sensitively with individuals of diverse economic and cultural backgrounds.

Responsibilities

• Assist the Career Center Program Manager by coordinating with staff to deliver career services and job readiness.
• Ensure implementation of training materials and quality control at the career center.
• Collaborate with partners to streamline client flow and service delivery.
• Establish MOUs and deliverables with career center partners for client benefit.
• Track performance and report results to ensure program outcomes.
• Support staff development and ongoing professional development initiatives.
• Ensure program compliance with contract requirements and benchmarks.
• Recommend improvement methodologies and supervise staff performance.
• Serve as liaison to partners, employers, programs and customers when directed.
• Supervise personnel and manage workflow, training, and performance reviews.

Skills

Customer service

Staff motivation

Staff development

Teamwork

Communication

Problem solving

Education

High School Diploma

Associates or Bachelor's degree in human services or related field

Job description

Action for Boston Community Development, Inc. in Roxbury (Massachusetts) invites applications for an Assistant Program Manager in the Education, Training, and Youth Services department.

You will support the Career Center Program Manager, coordinate staff, ensure career services, case management and job readiness are delivered per policy, and foster community impact. The role emphasizes staff development, program compliance, and continuous improvement to empower low income individuals facing