Care Unit Clerk & Patient Scheduler

Yale NewHaven Health; New Haven (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Yale New Haven Health is seeking a unit clerk to support patient services within clinical departments. Under general supervision, you will perform a variety of clerical duties, greet patients and visitors, and handle mail, messages, record-keeping, typing and filing while helping maintain a safe, organized environment.

You will manage the patient appointment system, schedule appointments with clinical staff, and contribute to positive patient relations.

Qualifications

• Minimum High School Diploma or equivalent GED is required.
• 1–2 years administrative clerical experience preferably in a patient care environment.
• Prior computer usage is strongly preferred.

Responsibilities

• Acts as receptionist, greeting and interacting with patients, visitors and others.
• Greets all patients and visitors in a courteous and professional manner.
• Performs various unit clerical tasks including mailing, messages, record-keeping, typing, and filing.
• Distributes mail, utilizes paging system, takes and delivers messages for unit personnel
• Handles patient appointment system.
• Schedules patient appointments in coordination with the clinical staff.
• Interacts with all others in a manner consistent with excellent hospital public relations.
• Demonstrates professional and courteous manner during interactions with patients, hospital staff, physicians and their office staff, and with all other contacts.
• Cleanliness and safety.
• Maintains safe, clean, and organized environment in all clerical areas.
• Patients' Rights.
• Respects patients' rights at all times identified within the institution.
• Supplies/ordering, errands.
• Assists in maintaining supplies at appropriate inventory levels.
• Emergency situations.
• Performs efficiently in emergency situations as directed.
• Information/in-service participation.
• Appropriately seeks information or assistance from administrator, or other resource people.

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Yale New Haven Health is seeking a unit clerk to support patient services within clinical departments. Under general supervision, you will perform a variety of clerical duties, greet patients and visitors, and handle mail, messages, record-keeping, typing and filing while helping maintain a safe, organized environment.

You will manage the patient appointment system, schedule appointments with clinical staff, and contribute to positive patient relations.