Patient Care Unit Secretary — Front Desk & Admin Pro

Yale NewHaven Health; Greenwich (CT); On-site; USD 36,000 - 52,000; Full time

Job summary

The Unit Secretary at Yale NewHaven Health coordinates clerical and receptionist activities on the Patient Care Unit under the direction of the Clinical Coordinator, Nurse Manager and Program Director. This role requires professional communication and a commitment to service excellence in a fast-paced environment.

Responsibilities include greeting patients and families, answering calls, maintaining accurate records, and supporting a respectful, safe, and confidential unit.

Qualifications

• English speaking
• Basic clerical, telephone skills and computer/fax experience
• Experience with medical terminology
• Standing, walking, typing (physical demand)

Responsibilities

• Responsible as a unit representative demonstrating service excellence.
• Acknowledges patients, families, visitors and staff promptly and graciously.
• Teamwork – actively cooperative and supportive of shared goals.
• Organizes and maintains clerical activities of the embryology lab; interacts with departments and facilities.
• Continually seeks ways to sustain and improve skills.
• Listens with an open mind to others’ opinions and follows best ideas.
• Welcomes patients, visitors and staff in a warm, friendly manner; introduces self by name and position.
• Listens to patients, visitors and staff and acts promptly to address concerns.
• Respects privacy and confidentiality of patients and staff.
• Answers the telephone professionally and follows department guidelines.
• Maintains a clean and safe environment; keeps work area safe and hallways clear.
• Anticipates services and information people need and provides it.

Skills

Excellent computer skills

Education

High School or equivalent

Job description

The Unit Secretary at Yale NewHaven Health coordinates clerical and receptionist activities on the Patient Care Unit under the direction of the Clinical Coordinator, Nurse Manager and Program Director. This role requires professional communication and a commitment to service excellence in a fast-paced environment.

Responsibilities include greeting patients and families, answering calls, maintaining accurate records, and supporting a respectful, safe, and confidential unit.