Patient Care Unit Secretary – Service‑Oriented Admin

Yale New Haven Health; Greenwich (CT); On-site; USD 32,000 - 50,000; Full time

Job summary

Yale New Haven Health is seeking a Unit Secretary to coordinate clerical and receptionist activities on the Patient Care Unit under the direction of the Clinical Coordinator, Nurse Manager and Program Director. The role requires professionalism, strong communication, and a commitment to service excellence.

The incumbent will support various departments, interact with patients and families, and help maintain an efficient and safe unit environment in Greenwich Fertility.

Qualifications

• English speaking basic clerical, telephone skills and computer/fax experience.
• Experience with medical terminology.
• Excellent computer skills.

Responsibilities

• Unit Secretary coordinates clerical and receptionist activities of the Patient Care Unit.
• Accept responsibility for individual job requirements and performance.
• Contribute to efficient and effective operations of the department.
• Exemplify service excellence and support the Strategic Dimensions.
• Model Core Success Factors as described in the Performance Review.
• Acknowledge patients, families, visitors and staff promptly and graciously.
• Organize and maintain clerical activities of the embryology lab and interact with departments.
• Contribute to fiscal integrity of Greenwich Fertility.
• Listen with an open mind to others' opinions; act to follow best ideas.
• Welcome patients and visitors in a warm, friendly manner; address people by name when possible.
• Address concerns promptly; use active listening to resolve problems.
• Maintain privacy and confidentiality of patients and staff.

Skills

English speaking

Clerical skills

Telephone skills

Computer skills

Medical terminology

Education

High School or equivalent

Job description

Yale New Haven Health is seeking a Unit Secretary to coordinate clerical and receptionist activities on the Patient Care Unit under the direction of the Clinical Coordinator, Nurse Manager and Program Director. The role requires professionalism, strong communication, and a commitment to service excellence.

The incumbent will support various departments, interact with patients and families, and help maintain an efficient and safe unit environment in Greenwich Fertility.