Care Transformation & Implementation Lead

CareHarmony, Inc.; United States; Hybrid; USD 120,000 - 170,000; Full time

Job summary

CareHarmony, Inc. is seeking an Implementation Lead to join our customer experience team in the United States. You will own client implementations from kickoff to Go-Live, coordinating across sales, technology, clinical, operations, and client teams to ensure timely launches with exceptional customer experience and measurable value.

You will report to the Head of Implementation and have opportunities to grow as the team scales, driving adoption and process improvements across healthcare programs.

Qualifications

• 5+ years in healthcare technology, operations, implementation, or startup environments.
• Strong project management and organizational skills; ability to manage multiple workstreams.
• Proven experience managing EHR/EMR integrations; alliance with clinical and IT stakeholders.

Responsibilities

• Own end-to-end implementations from kickoff to go-live and stabilization.
• Lead as primary project manager coordinating internal teams and client stakeholders.
• Serve as the face of CareHarmony with CFOs, clinicians, and IT teams.
• Directly manage EHR/EMR integrations including requirements, testing, and go-live readiness.
• Lead training sessions to drive physician adoption and program socialization.
• Build and manage implementation plans, timelines, risks, dependencies, milestones.
• Identify blockers early and drive cross-functional resolution.
• Develop scalable implementation processes and best practices as the company grows.
• Partner with leadership to continuously improve speed, quality, and client experience.

Skills

Healthcare tech experience

Project management

Cross-functional leadership

Stakeholder communication

Education

Bachelor’s degree or equivalent

Job description

CareHarmony, Inc. is seeking an Implementation Lead to join our customer experience team in the United States. You will own client implementations from kickoff to Go-Live, coordinating across sales, technology, clinical, operations, and client teams to ensure timely launches with exceptional customer experience and measurable value.

You will report to the Head of Implementation and have opportunities to grow as the team scales, driving adoption and process improvements across healthcare programs.