Care Team Supervisor — Patient Care & Scheduling

American Oncology Network; Fort Wayne (IN); On-site; USD 33,000 - 58,000; Full time

Benefits offered by this job

Ergonomic seating

Flexible schedules

Accessible workstations

Screen reader software

Job summary

American Oncology Network in Fort Wayne is seeking a Care Team Supervisor who provides direct leadership for the Care Team Specialist department while maintaining hands-on responsibility for patient intake, scheduling, medical records, and financial transactions.

The role emphasizes improving patient experience, ensuring operational efficiency, compliance with HIPAA and billing regulations, and coaching staff to deliver outstanding service across front-office and clinical exam responsibilities.

Qualifications

• Experience as Care Team Specialist or similar role in a healthcare setting.
• Supervisory or team coordination experience required.
• Knowledge of oncology practice operations preferred.

Responsibilities

• Supervise Care Team Specialist staff and audit workflows.
• Drive front-office efficiency, scheduling, and patient intake.
• Oversight of patient records, billing, and HIPAA compliance.
• Support training, coaching, and performance reviews.
• Coordinate multi-site operations and staff coverage.

Skills

EMR systems

MS Office Suite

Customer service

Leadership

Organizational skills

Problem-solving

Decision making

Billing procedures knowledge

Education

High School Diploma or equivalent

Associate’s Degree in Healthcare Administration, Business, or related field

Tools

EMR systems

Practice management software

Billing systems

Job description

American Oncology Network in Fort Wayne is seeking a Care Team Supervisor who provides direct leadership for the Care Team Specialist department while maintaining hands-on responsibility for patient intake, scheduling, medical records, and financial transactions.

The role emphasizes improving patient experience, ensuring operational efficiency, compliance with HIPAA and billing regulations, and coaching staff to deliver outstanding service across front-office and clinical exam responsibilities.