Care Team Associate - Hybrid Customer Support

Sedgwick; Orlando (FL); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Stable work environment

Comprehensive training program

Mentor and manager guidance

Career development opportunities

Diverse benefits package

Job summary

Sedgwick invites you to join our team in Orlando for an Entry-level Care Team Representative role. We support people through meaningful claims assistance across multiple lines of business, with a focus on one-call resolutions and empathetic service.

We offer an in-person/virtual hybrid work environment, comprehensive training, and a dedicated mentor to guide your growth. Explore career development and a diverse benefits package designed to support your well-being.

Qualifications

• High school diploma or GED required.
• One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.
• Performs other duties as assigned.

Skills

Verbal communication

PC literacy

Typing

Organizational skills

Interpersonal skills

Multi-tasking

Teamwork

Education

High school diploma or GED

Job description

Sedgwick invites you to join our team in Orlando for an Entry-level Care Team Representative role. We support people through meaningful claims assistance across multiple lines of business, with a focus on one-call resolutions and empathetic service.

We offer an in-person/virtual hybrid work environment, comprehensive training, and a dedicated mentor to guide your growth. Explore career development and a diverse benefits package designed to support your well-being.