Care Team Lead, Client Services

Right at Home Northern Virginia; Fairfax (VA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Performance bonus

Company parties

Competitive salary

Dental insurance

Employee discounts

Bereavement leave

Family medical leave

Paid holidays

Laptop

Home office reimbursement

Mileage reimbursement

Casual work environment

Upscale office space

Monthly bonus

Job summary

Right at Home Northern Virginia in Fairfax is seeking a Client Care Supervisor to oversee staffing, mentor caregivers, and communicate with clients and their families. Start immediately with the goal of transitioning to a permanent, full-time role, focusing on delivering excellent customer service and retaining high-quality caregivers to increase billable hours.

You will handle client logistics, schedule caregivers, document communications, and perform quality calls, with a strong emphasis on

Qualifications

• Prior experience in a private duty or skilled homecare agency
• Excellent customer service skills
• Prior staffing/scheduling experience
• Ability to work independently, position is on-site Fairfax Office

Responsibilities

• Handling logistics and customer support associated with new client service
• Staffing Caregivers on client shifts
• Communicating with clients and their family members about their care and about our services
• Collaborating with shared care providers
• Maintaining online client charts and documenting client communications
• Perform client and caregiver quality calls
• Participate in caregiver orientation process
• Visiting clients in their homes, on occasion

Skills

Customer service

Staffing/scheduling

Job description

Right at Home Northern Virginia in Fairfax is seeking a Client Care Supervisor to oversee staffing, mentor caregivers, and communicate with clients and their families. Start immediately with the goal of transitioning to a permanent, full-time role, focusing on delivering excellent customer service and retaining high-quality caregivers to increase billable hours.

You will handle client logistics, schedule caregivers, document communications, and perform quality calls, with a strong emphasis on