Client Experience Team Leader — Growth & Caregiver Leadership

Right at Home of Southern Arizona & Southern Nevada; Green Valley (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) with company contribution

Profit sharing

PTO (20 days)

Paid Holidays

Leadership development

Casual dress

Job summary

Right at Home of Southern Arizona & Southern Nevada is seeking a Client Experience Team Leader to nurture client relationships, coach caregivers, and drive revenue growth. You will own the client relationships, supervise an administrative trio, and hold the team accountable to deliver exceptional home-care services.

In this role you’ll balance care coordination with team leadership, ensuring no gaps in scheduling, and you'll focus on escalating proactive solutions to meet client and family needs

Responsibilities

• Lead, manage, and hold accountable your administrative team and caregiver staff
• Own client and family relationships — assess needs, develop custom care plans, and ensure extraordinary ongoing care
• Drive revenue growth by proactively identifying opportunities to increase billable service hours
• Ensure proper client-caregiver matching and scheduling with no gaps
• Hire, onboard, train, and support professional caregivers
• Coordinate client care with other providers and community partners

Job description

Right at Home of Southern Arizona & Southern Nevada is seeking a Client Experience Team Leader to nurture client relationships, coach caregivers, and drive revenue growth. You will own the client relationships, supervise an administrative trio, and hold the team accountable to deliver exceptional home-care services.

In this role you’ll balance care coordination with team leadership, ensuring no gaps in scheduling, and you'll focus on escalating proactive solutions to meet client and family needs