Client Experience Team Lead — Care, Revenue & Growth

Right at Home; Green Valley (AZ); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company contribution

Profit sharing

PTO (20 days)

Paid Holidays

Leadership development

Casual dress

Job summary

Right at Home is seeking a Client Experience Team Leader who will own our client relationships, supervise a three-person administrative team (Scheduling Coordinator, Recruiting Coordinator, Office Coordinator) and directly manage caregivers to deliver exceptional care and drive revenue.

You will anticipate needs, balance client care, team leadership, and scheduling, hire and onboard caregivers, and ensure no gaps through proactive follow-through.

Responsibilities

• Lead, manage, and hold accountable the administrative team and caregiver staff.
• Own client and family relationships—assess needs, develop care plans, and ensure ongoing care excellence.
• Drive revenue growth by identifying opportunities to increase billable service hours.
• Ensure proper client-caregiver matching and scheduling with no gaps.
• Hire, onboard, train, and support professional caregivers.
• Coordinate client care with other providers and community partners.

Skills

Leadership

Client relationships

Revenue growth

Accountability

Caregiver management

Job description

Right at Home is seeking a Client Experience Team Leader who will own our client relationships, supervise a three-person administrative team (Scheduling Coordinator, Recruiting Coordinator, Office Coordinator) and directly manage caregivers to deliver exceptional care and drive revenue.

You will anticipate needs, balance client care, team leadership, and scheduling, hire and onboard caregivers, and ensure no gaps through proactive follow-through.