Client Care Coordinator

Talentify; Manassas (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) + company match

Medical, Dental, Vision insurance

Paid Time-Off

Weekly pay with direct deposit

Employee referral bonus

Job summary

Brightstar Care is hiring a Client Care Coordinator to ensure high-quality home care services in the Manassas/Ashburn area. The role involves coordinating client schedules, matching caregivers to needs, and maintaining daily communications with clients and families.

You will support on-call scheduling and ensure compliance with HIPAA and office procedures while contributing to a warm, patient-centered office culture.

Qualifications

• Excellent written and verbal communication with clients and families.
• Strong organizational and scheduling skills to manage multiple clients and caregivers.
• Ability to multi-task and prioritize in a fast-paced healthcare setting.

Responsibilities

• Coordinate client schedules and match caregivers to needs.
• Handle phone and email communications and data entry in scheduling system.
• Communicate with clients, families, and caregivers about home care needs and scheduling.
• Serve as a trusted resource for clients and their loved ones.
• Implement process improvements as needed.
• Participate in weekly on-call rotation.

Skills

Communication

Organization

Multi-tasking

Time management

HIPAA knowledge

Education

High School Diploma

Bachelor's degree (preferred)

Tools

Outlook

Job description

Are you a master of organization with a passion for making meaningful connections? Are you driven by compassion and a desire to impact people's lives positively? Do you thrive in a fast-paced caring environment where no two days are the same? If so, we want you on our team as a Client Care Coordinator for our Ashburn Office! Training will take place at our Manassas office for approximately two months before transitioning to the Ashburn location.

The Client Care Coordinator is responsible for the overall satisfaction of our Clients. You will be the heartbeat of our company, ensuring the perfect match for each client's needs. You are responsible for staffing clients with our dedicated and knowledgeable caregivers, answering phone calls, and clients' questions. Your exceptional communication skills will keep clients informed and satisfied, while your keen eye for talent will shine as you interview and manage caregivers to handle your clients' load effectively. Being on call for scheduling is a shared requirement among office staff.

If you are ready to make a difference in the lives of our clients and caregivers alike.

Job Responsibilities:

• Manage/coordinate client schedules and match caregivers to clients’ needs
• Manage phone and email communication, data entry into the scheduling system, and general office tasks.
• Communicate with patients and families regarding home care needs and scheduling of home care staff.
• Serve as a trusted and caring resource for our clients and their loved ones.
• Implement improvement processes as needed.
• Participate in a once-a-week on-call rotation

Qualifications

• High School Diploma required (Bachelor's preferred).
• Minimum of 2 years experience working within a healthcare office setting;
• Knowledge of HIPAA and healthcare office regulations;
• Excellent organization, planning, and management skills;
• Time management and prioritization are key;
• Ability to multi-task and handle multiple phone lines;
• Computer skills are a must - Outlook experience is helpful!

What We Offer

At Brightstar Care, we value each of our employees and care about their well-being. We strive to provide best-in-class benefits packages, including:

• 401(k) + company match
• Insurance: Medical, Dental, Vision, Whole Life, Term Life
• Generous Paid Time-Off Plans
• A warm, supportive, and inclusive workplace
• Employee referral bonus
• Weekly pay w/ direct deposit
• The chance to make a lasting impact in the lives of those we serve

Ready to bring your heart and skills to a role that truly matters?

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state or local protected class.