Care Team Assistant (Receptionist) – Behavioral Health

Wasatch; Provo (UT); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Utah Retirement Systems (Pension & 401

PEHP Medical & Dental Insurance

Vision Benefits Plan

HSA Contributions

FSA Options

Company-Paid Life Insurance

Company-Paid Disability Insurance

12 Paid Annual Holidays

Generous PTO

Funds for Training and Development

Scheduled Annual Pay Increases

Job summary

Wasatch Behavioral Health in Provo, Utah, is hiring a Full-Time Care Team Assistant (Receptionist) at Westpark Family Clinic. You will be the warm first contact for clients seeking behavioral health services, handling front-desk duties, appointments, billing questions, and chart updates.

This role supports a multidisciplinary team, maintains HIPAA-compliant records, and helps create a welcoming, professional clinic environment.

Qualifications

• High school diploma or GED required.
• At least 6 months of clerical or secretarial experience.
• Strong communication skills (verbal + written).
• Solid computer and multitasking skills.
• Compassionate, organized, and detail-oriented.
• Spanish speakers may qualify for a wage increase.

Responsibilities

• Greet clients, families, and visitors with exceptional customer service, creating a welcoming and supportive first impression.
• Manage incoming phone calls, answer questions, and direct calls to the appropriate team members.
• Make preliminary assessments of client needs to determine the urgency of requests and connect individuals with the appropriate services.
• Schedule, reschedule, and confirm appointments while maintaining provider calendars.
• Process client payments, respond to billing questions, and assist with insurance authorizations as needed.
• Prepare, update, and maintain accurate client charts and electronic health records.
• Act as a liaison between clients, clinicians, and insurance partners to ensure smooth communication and continuity of care.
• Assist clients with forms, paperwork, and general questions about clinic services and processes.
• Coordinate communication with therapists, nurses, case managers, and providers to support daily clinic operations.
• Handle confidential information with professionalism while maintaining HIPAA compliance.
• Process incoming mail, faxes, and other administrative tasks to keep the clinic running efficiently.
• Help create an organized, professional, and compassionate environment that supports high-quality behavioral health care for children, adolescents, adults, and families.

Skills

Strong communication

Computer skills

Multitasking

Detail-oriented

Spanish bilingual

Education

High school diploma or GED

Job description

Wasatch Behavioral Health in Provo, Utah, is hiring a Full-Time Care Team Assistant (Receptionist) at Westpark Family Clinic. You will be the warm first contact for clients seeking behavioral health services, handling front-desk duties, appointments, billing questions, and chart updates.

This role supports a multidisciplinary team, maintains HIPAA-compliant records, and helps create a welcoming, professional clinic environment.