Front Desk Care Team Assistant - Behavioral Health

Wasatch; Provo (UT); In loco; USD 24.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Utah Retirement Systems (Pension & 401

Health Plan (PEHP) Medical & Dental

Vision Benefits Plan

HSA Contributions

FSA Options

Life Insurance

Short- & Long-Term Disability

12 Paid Holidays

Generous PTO

Training & Development

Annual Pay Increases

Descrizione del lavoro

Wasatch Behavioral Health is hiring a Full-Time Care Team Assistant (Receptionist) at the Westpark Family Clinic in Provo, Utah. You will be the first point of contact, creating a warm, welcoming experience for clients seeking behavioral health services.

Schedule coordination, payments processing, and records maintenance are core duties. The role supports a multidisciplinary team in providing compassionate, evidence-based care for all ages, with opportunities for growth and a collaborative work

Competenze

• High school diploma or GED.
• At least 6 months of clerical or secretarial experience.
• Strong communication skills (verbal + written).
• Solid computer and multitasking skills.
• Compassionate, organized, and detail-oriented.
• Spanish speakers may qualify for a wage increase.

Mansioni

• Greet clients, families, and visitors with exceptional customer service, creating a welcoming and supportive first impression.
• Manage incoming phone calls, answer questions, and direct calls to the appropriate team members.
• Make preliminary assessments of client needs to determine urgency and connect to appropriate services.
• Schedule, reschedule, and confirm appointments while maintaining provider calendars.
• Process client payments, respond to billing questions, and assist with insurance authorizations as needed.
• Prepare, update, and maintain accurate client charts and electronic health records.
• Act as a liaison between clients, clinicians, and insurance partners to ensure smooth communication.
• Assist clients with forms, paperwork, and general questions about clinic services and processes.
• Coordinate communication with therapists, nurses, case managers, and providers to support daily clinic operations.
• Handle confidential information with HIPAA compliance.
• Process incoming mail, faxes, and other administrative tasks to keep the clinic running efficiently.
• Help create an organized, professional, and compassionate environment that supports high-quality behavioral health care.

Conoscenze

Clerical experience

Strong communication

Computer skills

Bilingual Spanish (bonus)

Formazione

High school diploma or GED

Descrizione del lavoro

Wasatch Behavioral Health is hiring a Full-Time Care Team Assistant (Receptionist) at the Westpark Family Clinic in Provo, Utah. You will be the first point of contact, creating a warm, welcoming experience for clients seeking behavioral health services.

Schedule coordination, payments processing, and records maintenance are core duties. The role supports a multidisciplinary team in providing compassionate, evidence-based care for all ages, with opportunities for growth and a collaborative work