Care Team Assistant at Westpark - Full Time

Wasatch; Provo (UT); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Utah Retirement Systems (Pension & 401

Health Plan (PEHP) Medical & Dental

Vision Benefits Plan

HSA Contributions

FSA Options

Life Insurance

Short- & Long-Term Disability

12 Paid Holidays

Generous PTO

Training & Development

Annual Pay Increases

Job summary

Wasatch Behavioral Health is hiring a Full-Time Care Team Assistant (Receptionist) at the Westpark Family Clinic in Provo, Utah. You will be the first point of contact, creating a warm, welcoming experience for clients seeking behavioral health services.

Schedule coordination, payments processing, and records maintenance are core duties. The role supports a multidisciplinary team in providing compassionate, evidence-based care for all ages, with opportunities for growth and a collaborative work

Qualifications

• High school diploma or GED.
• At least 6 months of clerical or secretarial experience.
• Strong communication skills (verbal + written).
• Solid computer and multitasking skills.
• Compassionate, organized, and detail-oriented.
• Spanish speakers may qualify for a wage increase.

Responsibilities

• Greet clients, families, and visitors with exceptional customer service, creating a welcoming and supportive first impression.
• Manage incoming phone calls, answer questions, and direct calls to the appropriate team members.
• Make preliminary assessments of client needs to determine urgency and connect to appropriate services.
• Schedule, reschedule, and confirm appointments while maintaining provider calendars.
• Process client payments, respond to billing questions, and assist with insurance authorizations as needed.
• Prepare, update, and maintain accurate client charts and electronic health records.
• Act as a liaison between clients, clinicians, and insurance partners to ensure smooth communication.
• Assist clients with forms, paperwork, and general questions about clinic services and processes.
• Coordinate communication with therapists, nurses, case managers, and providers to support daily clinic operations.
• Handle confidential information with HIPAA compliance.
• Process incoming mail, faxes, and other administrative tasks to keep the clinic running efficiently.
• Help create an organized, professional, and compassionate environment that supports high-quality behavioral health care.

Skills

Clerical experience

Strong communication

Computer skills

Bilingual Spanish (bonus)

Education

High school diploma or GED

Job description

Join Wasatch Behavioral Health as a Full-Time Care Team Assistant (Receptionist) at our Westpark Family Clinic in Provo, Utah, earning $17.50–$22.17/hour. As the first point of contact for our clinic, you'll play a vital role in creating a warm, welcoming experience for clients and families seeking behavioral health services. Westpark Family Clinic serves children, adolescents, adults, and families, providing compassionate, evidence-based care for a wide range of mental health concerns, including anxiety, depression, trauma, bipolar disorder, schizophrenia, and more. Working alongside a multidisciplinary team of providers, you'll help ensure our clients receive the support they need while contributing to a positive, professional, and caring environment.

Schedule: Monday–Friday, 8:00 AM-5:00 PM

Compensation: $17.50–$22.17 DOE

Benefits

• Utah Retirement Systems (Pension & 401(k) options)
• Public Employees Health Plan (PEHP) Medical & Dental Insurance
• Vision Benefits Plan
• Employer-Provided Health Savings Account (HSA) Contributions
• Flexible Spending Account (FSA) Options
• Company-Paid Life Insurance
• Company-Paid Short- & Long-Term Disability Insurance
• 12 Paid Annual Holidays
• Generous Paid Time Off (PTO)
• Funds for Training and Development
• Scheduled Annual Pay Increases

About Us: Wasatch Behavioral Health

Wasatch Behavioral Health is a local government agency dedicated to providing compassionate, accessible mental health and substance-use services. We value collaboration, innovation, empathy, and creating a workplace where both clients and employees can thrive.

What You'll Do as a Care Team Assistant

• Greet clients, families, and visitors with exceptional customer service, creating a welcoming and supportive first impression.
• Manage incoming phone calls, answer questions, and direct calls to the appropriate team members.
• Make preliminary assessments of client needs to determine the urgency of requests and connect individuals with the appropriate services.
• Schedule, reschedule, and confirm appointments while maintaining provider calendars.
• Process client payments, respond to billing questions, and assist with insurance authorizations as needed.
• Prepare, update, and maintain accurate client charts and electronic health records.
• Act as a liaison between clients, clinicians, and insurance partners to ensure smooth communication and continuity of care.
• Assist clients with forms, paperwork, and general questions about clinic services and processes.
• Coordinate communication with therapists, nurses, case managers, and providers to support daily clinic operations.
• Handle confidential information with professionalism while maintaining HIPAA compliance.
• Process incoming mail, faxes, and other administrative tasks to keep the clinic running efficiently.
• Help create an organized, professional, and compassionate environment that supports high-quality behavioral health care for children, adolescents, adults, and families.

Qualifications

• High school diploma or GED
• At least 6 months of clerical or secretarial experience
• Strong communication skills (verbal + written)
• Solid computer and multitasking skills
• Compassionate, organized, and detail-oriented
• Spanish speakers may qualify for a wage increase

Employment at Wasatch Behavioral Health is contingent upon successful completion of a drug screen, motor vehicle record review and criminal background check. After hire you must complete and receive a Criminal Background Clearance (BCI) from Utah State Office of Licensing. Upon receipt of a conditional offer of employment in the position, you must provide an official copy of licensure or certification.