Care Team Advocate — Training, Mentorship & Growth

Sedgwick; Eden Prairie (MN); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Sedgwick is hiring a Care Team Representative in Eden Prairie, MN. This entry-level role focuses on empathetic customer service for claims across multiple lines of business, expediting processes, and maintaining accurate notes. You’ll work with a team in a shared services environment.

Ideal candidates bring strong communication, multitasking ability, and a commitment to professional growth. Training, mentorship, and development opportunities accompany a stable workplace with potential for

Qualifications

• High school diploma or GED required.
• 1 year customer service experience or equivalent.
• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts.
• Assists with questions and solves problems related to the claims process.
• Performs claim intake and full-service customer support.
• Educates customers about documentation, timelines, and status.

Skills

Verbal communication

Written communication

PC literacy

Typing speed

Multitasking

Teamwork

Education

HS Diploma or GED

Tools

MS Office

Job description

Sedgwick is hiring a Care Team Representative in Eden Prairie, MN. This entry-level role focuses on empathetic customer service for claims across multiple lines of business, expediting processes, and maintaining accurate notes. You’ll work with a team in a shared services environment.

Ideal candidates bring strong communication, multitasking ability, and a commitment to professional growth. Training, mentorship, and development opportunities accompany a stable workplace with potential for