Care Support Supervisor

Empath Health; West Palm Beach (FL); On-site; USD 85,000 - 105,000; Full time

Job summary

Trustbridge Hospice, part of Empath Health, seeks an RN Care Support Supervisor to lead daily operations across the WPB region, including Support Center, Clinical Staffing, and Crisis Care. You will coach staff, manage performance, and ensure high-quality care.

This role requires coordination with physicians and administrators in a fast-paced hospice setting. You will schedule staffing, monitor care activities, and foster a culture of accountability and exceptional service, driving Full Life

Qualifications

• RN license in Florida (active)
• Current BLS certification
• 1+ year of leadership in hospice/oncology/medical-surgical/home health/geriatric care preferred
• Expertise in support skills, palliative care, and educational techniques
• Basic computer skills and EMR experience is a plus

Responsibilities

• Provide overall leadership and oversight of daily operations for assigned regions (Support Center, Clinical Staffing, Crisis Care).
• Manage and evaluate employee performance with coaching and development opportunities.
• Develop and oversee staff schedules to ensure appropriate coverage and efficiency.
• Direct and support Care Support staff, promoting accountability, teamwork and service excellence.
• Plan and monitor clinical activities to ensure quality outcomes and patient satisfaction across teams.
• Act as liaison between administration, physicians, coordinators, and clinical staff for effective communication.

Skills

Leadership

Coaching

Communication

Hospice care knowledge

EMR software

Staffing/ scheduling

Education

Florida RN license

BLS certification

Tools

EMR software

Scheduling software

Job description

Trustbridge Hospice, a member of Empath Health, is seeking an RN Care Support Supervisor to oversee the daily operations of assigned regions, including Support Center, Clinical Staffing, and Crisis Care functions in our WPB office.The role serves as both the professional and administrative leader for Care Support staff, fostering collaboration among clinical teams, physicians, coordinators, and administrative leadership. If you are a leader who can drive operational excellence, manage staff performance, and ensure the delivery of high-quality patient care and support services, please apply. Your schedule will be: 7am - 7:30pm and every other weekendSince 1978, Trustbridge Hospice has been honored to serve families across Palm Beach and Broward counties with compassionate, community-based care. Formed from the legacy of Hospice by the Sea and Hospice of Palm Beach County, we continue to provide comfort, dignity, and peace to those facing advanced illness.What you'll doProvide overall leadership and oversight of daily operations for assigned regions, including Support Center, Clinical Staffing, and Crisis Care services.Manage and evaluate employee performance, providing coaching, guidance, and professional development opportunities.Develop, maintain, and oversee work schedules to ensure appropriate staffing coverage and operational efficiency.Direct and support Care Support staff, creating a culture of accountability, teamwork, and exceptional service.Plan, coordinate, and monitor clinical and patient care activities across assigned teams to ensure quality outcomes and patient satisfaction.Serve as a liaison between administration, physicians, coordinators, and clinical staff, promoting effective communication and collaboration.Why Join Empath Health?Earn Competitive Pay: Your skills and contributions are recognized and rewarded.Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.What You'll NeedRegistered Nurse currently licensed in the State of Florida.Current Basic Life Support Certification.One year of recent leadership experience in hospice, oncology, medical/surgical, or home health, public/health, geriatric care experience preferred.Expertise in support skills, palliative care, and educational techniques.Basic computer skills and EMR software experience a plus.Unified in empathy, we serve our communities through extraordinary Full Life Care for All.Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (\"ADA\"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail] Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.