Care Team Assistant (evenings)

Empath Health; West Palm Beach (FL); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

Retirement with company match

PTO 5+ weeks

Job summary

Trustbridge Hospice, a member of Empath Health, is seeking an organized Care Team Assistant for our Fort Lauderdale team. This entry-level, full-time role supports the front desk and ensures a seamless, empathetic experience for patients and families during life transitions.

You’ll perform administrative duties, manage records, and assist with team communications and census tracking. Onsite work schedule is Monday–Friday, 8:00 a.m.–4:30 p.m., with opportunities to grow in a mission-driven

Qualifications

• High school diploma or GED required or equivalent
• Minimum 2 years administrative experience in hospice or related field preferred
• Excellent verbal and written communication skills
• Solid customer service skills
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing
• Demonstrated self-direction, independent judgment and discretion; able to collaborate with all team members and volunteers
• Strong computer knowledge in MS Word, Excel and Outlook; willingness to learn additional software as needed
• Medical terminology background preferred

Responsibilities

• Perform administrative clerical duties (filing, processing/entering and copying documents, including timesheets for HHAs and volunteer hours)
• Distribute mail, faxes and phone messages promptly
• Maintain office and team supplies
• Ensure accuracy of information on patient charts
• Distribute paperwork to disciplines, departments and partners in a timely fashion
• Collaborate with Team Leadership for weekly IDT meetings, supports and events
• Track team census by monitoring status changes, levels of care, admissions, deaths, discharges and transfers
• Update patient care board and census timely
• Support coverage of patient care needs and handle calls professionally
• Coordinate patient equipment needs with DME and maintain transaction records

Skills

Verbal communication

Written communication

Customer service

Organization

Time management

Multi-tasking

Prioritization

Team collaboration

MS Word

MS Excel

MS Outlook

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Trustbridge Hospice, a member of Empath Health, is seeking an organized and friendly Care Team Assistant in our team in Fort Lauderdale.This position is onsite. This entry level, full-time position works Monday through Friday, 8:00 a.m – 4:30 p.m., supporting the front desk and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions.Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.What You’ll DoPerform administrative clerical duties for team such as filing, processing/entering and copying documents (including timesheets for HHA’s, volunteer hours in Raiser’s Edge, etc.); distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines, departments and/or community partners in a timely fashion.Collaborate with Team Leadership to keep team informed and prepared for weekly IDT meetings, supports, upcoming events, functions, agency meetings and educational opportunities as well as participate in these functions as assigned.Assist in tracking team census by monitoring all changes of status, levels of care, admissions, deaths, discharges, and transfers via electronic software; updating patient care board and calculating team census in a timely manner.Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly, effectively and in a professional manner that supports customer service while adhering to the agency “communication practices” as directed by team leadership.Communicating patient equipment needs to DME and maintaining records of transactions and coordinating DME removal as identified.Why Join Empath Health?Earn Competitive Pay: Your skills and contributions are recognized and rewarded.Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.What You'll NeedEducation and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.Excellent verbal and written communication skills. Solid customer service skills.Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers.Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.Medical terminology background preferred.Unified in empathy, we serve our communities through extraordinary Full Life Care for All.Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (\"ADA\"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail] Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.