Home Care Scheduler & Client Success Leader

All Ways Caring HomeCare; Nashville (TN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Great company culture

Competitive pay with daily pay options

Tuition reimbursement and campus

Flexible work schedules near home

Referral bonuses

Benefits, Supplemental Plans, EAP, and

401K participation

Career growth and development

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager - Scheduler in Tennessee to oversee client care quality, coordinate scheduling, and support frontline caregivers in a fast-paced homecare setting.

You will build strong relationships with referral partners, ensure accurate documentation, and conduct safety checks during home visits, while delivering compassionate, reliable service to clients.

Qualifications

• Associate or bachelor's degree in business, Nursing, Social Services, or related field preferred.
• Valid driver's license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Scheduling experience

Supervisory experience

Communication

Organization

Education

Associate or bachelor's degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager - Scheduler in Tennessee to oversee client care quality, coordinate scheduling, and support frontline caregivers in a fast-paced homecare setting.

You will build strong relationships with referral partners, ensure accurate documentation, and conduct safety checks during home visits, while delivering compassionate, reliable service to clients.