Care Scheduling & Engagement Lead – Hybrid

Visiting Angels; Walnut Creek (CA); Hybrid; USD 36,000 - 39,000; Full time

Job summary

Visiting Angels in Walnut Creek, CA is seeking a Home Care Scheduling & Client/Caregiver Engagement Coordinator—a hybrid, full-time role. You will act as a matchmaker, strategist, and problem solver to fill shifts while keeping clients safe and caregivers engaged.

In this role you will negotiate shifts, balance schedules, and ensure alignment with care plans. A high-EQ, extroverted mindset and experience with home care platforms like WellSky, ClearCare, or AxisCare are highly valued.

Qualifications

• Extroverted & High EQ: Excellent interpersonal skills with an upbeat, persuasive communication style.
• Negotiation & Sales Mindset: Experience in sales, talent acquisition, customer success, or fast-paced scheduling environments is a major plus.
• Resourceful Problem-Solver: Able to break down complex scheduling challenges and build compliant solutions under pressure.
• Tech-Savvy: Fast learner with home care management software; AI experience preferred; familiarity with platforms like WellSky, ClearCare, AxisCare is welcomed.

Responsibilities

• Proactive Shift Matchmaking: Build genuine relationships with caregivers to understand their preferences, drivers, and availability so you can pitch shifts effectively.
• Creative Problem-Solving: Think outside the box to puzzle-piece coverage for hard-to-fill shifts—leveraging split shifts, route optimization, and creative schedule arrangements.
• Persuasive Negotiation: Sell open shifts to caregivers through active listening and relationship-building rather than passive order-taking.
• Zingage Master User: Efficiently navigate and manage all schedules, care plans, caregiver credentials, and shift matching inside our scheduling platform (Zingage).
• Strict Care Plan Adherence: Ensure all scheduling solutions align with client care plans, required skill sets, and company policies.
• Client & Family Communication: Provide clear, warm, and reassuring updates to clients and families regarding caregiver schedules.

Skills

Extroverted & High EQ

Negotiation & Sales Mindset

Resourceful Problem-Solver

Tech-Savvy

Tools

WellSky

ClearCare

AxisCare

AI experience

Job description

Visiting Angels in Walnut Creek, CA is seeking a Home Care Scheduling & Client/Caregiver Engagement Coordinator—a hybrid, full-time role. You will act as a matchmaker, strategist, and problem solver to fill shifts while keeping clients safe and caregivers engaged.

In this role you will negotiate shifts, balance schedules, and ensure alignment with care plans. A high-EQ, extroverted mindset and experience with home care platforms like WellSky, ClearCare, or AxisCare are highly valued.