Scheduling & Client/Caregiver Engagement Coordinator for Home Care Agency

Visiting-Angels; Walnut Creek (CA); Hybrid; USD 36,000 - 47,000; Full time

Job summary

Visiting-Angels in Walnut Creek is seeking a Home Care Scheduling & Client/Caregiver Engagement Coordinator to match shifts with caregivers while ensuring client care plans are met.

You will build relationships, negotiate shifts, and optimize schedules using our scheduling platform, balancing coverage and quality care in a hybrid environment.

Qualifications

• Extroverted and high emotional intelligence for relationship building.
• Experience in schedules, recruiting, or fast-paced coordination is a plus.
• Able to navigate home care management software and related platforms.

Responsibilities

• Proactive shift matchmaking by understanding caregiver preferences and availability.
• Creative problem-solving to cover hard-to-fill shifts.
• Persuasive negotiation to fill open shifts with caregivers.
• Navigate scheduling platform to manage shifts, care plans, and credentials.
• Ensure scheduling aligns with client care plans and policies.
• Communicate scheduling updates clearly to clients and families.

Skills

Extroverted & High EQ

Negotiation & Sales Mindset

Resourceful Problem-Solver

Tech-Savvy

Detail-Oriented & Compliant

Job description

Home Care Scheduling & Client/Caregiver Engagement Coordinator

Location: Walnut Creek - Hybrid

Position Type: Full-Time
Compensation & Performance Incentives
Base Hourly Pay:$26.00 – $28.00 / hour (based on experience)
Performance Bonus Potential: Extra $4.00 – $6.00 / hour tied directly to operational benchmarks:

Shift Fulfillment & Reduction of Open Shifts:Rewarding active puzzle-solving and shift coverage in Zingage.
Caregiver Retention & Satisfaction: Building rapport to keep our care staff engaged and responsive.

Overtime Optimization: Efficient schedule balancing strictly inside client care plans.
Total Earning Potential: $30.00 – $34.00+ / hour

About the Role

Are you a natural people person who loves solving complex puzzles and building relationships? We are looking for an energetic, persuasive, and proactive Care Scheduling Coordinator who takes initiative.

In this role, you won't just fill empty slots on a calendar-you will act as a matchmaker, strategist, and problem solver. When a caregiver says "no" to a shift, you don't throw in the towel. You use your negotiation skills, creative thinking, and empathy to find win-win solutions that keep our clients safe and our care team supported.

Key Responsibilities

• Proactive Shift Matchmaking: Build genuine relationships with caregivers to understand their preferences, drivers, and availability so you can pitch shifts effectively.

• Creative Problem-Solving: Think outside the box to puzzle-piece coverage for hard-to-fill shifts-leveraging split shifts, route optimization, and creative schedule arrangements.

• Persuasive Negotiation: Sell open shifts to caregivers through active listening and relationship-building rather than passive order-taking.

• Zingage Master User: Efficiently navigate and manage all schedules, care plans, caregiver credentials, and shift matching inside our scheduling platform (Zingage).

• Strict Care Plan Adherence: Ensure all scheduling solutions strictly align with client care plans, required skill sets, and company policies.

• Client & Family Communication: Provide clear, warm, and reassuring updates to clients and families regarding caregiver schedules.

Qualifications & Skills

• Extroverted & High EQ: Excellent interpersonal skills with an upbeat, persuasive communication style.

• Negotiation & Sales Mindset: Experience in sales, talent acquisition, customer success, or fast-paced scheduling environments is a major plus.

• Resourceful Problem-Solver: Able to break down complex scheduling challenges and build compliant solutions under pressure.

• Tech-Savvy: Fast learner with home care management software (experience with AIis preferred; experience with similar platforms like WellSky, ClearCare, or AxisCare is welcomed).

• Detail-Oriented & Compliant: Disciplined in executing creative solutions within established care plans and care limits.

Why Join Us?

• Dynamic, team-oriented work environment where your initiative and creativity are valued.

• Opportunities for growth within a growing home care agency.

• Competitive compensation and benefits package.