Caregiver Supervisor & Scheduler

Visiting Angels

Carmel (IN)

On-site

USD 40,000 - 46,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Company paid health insurance

Dental and Vision Insurance

10 Days PTO/year

Job summary

Visiting Angels is seeking a Caregiver Supervisor & Scheduler to ensure timely in-home care. You will create and maintain schedules for clients and caregivers, matching needs with availability and preferences. The role demands excellent organization and communication, with on-call coverage and occasional weekend shifts.

You will resolve scheduling conflicts and document caregiver qualifications. This full-time position includes a salary range of $40,000–$46,000 plus a performance bonus and

Qualifications

High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
Experience in homecare, home health or hospice care is desirable.
Previous experience in scheduling, customer service, or healthcare coordination is desirable.
Strong organizational skills and attention to detail.
Excellent communication and problem-solving abilities.
Proficiency in using scheduling software and Microsoft Office applications.
Empathetic and compassionate approach when dealing with clients and caregivers.

Responsibilities

Create and maintain daily and weekly schedules for clients and caregivers.
Match caregivers to clients based on skill sets, availability, and client preferences.
Ensure schedules are efficient, considering travel time and client locations.
Serve as the main point of contact for caregivers and clients regarding scheduling matters.
Handle schedule changes, client requests, and caregiver availability adjustments promptly and effectively.
Confirm caregiver shifts and provide clear instructions for each assignment.
Address scheduling conflicts, call-offs, and emergencies promptly, finding suitable replacements when necessary.
Maintain a list of on-call caregivers to cover unexpected staffing needs.
Maintain accurate and up-to-date records of client schedules, caregiver availability, and caregiver qualifications.
Assist with the management of client files and ensure that they are complete and compliant with company policies.
Assistance finding substitute caregivers for last-minute needs or covering 4-6 hr shifts if required.
Available for on-call shift coverage 1 weekend per month.
Generate reports on caregiver schedules, client assignments, and any scheduling-related issues.
Provide data and insights to improve scheduling efficiency and client satisfaction.

Skills

Scheduling

Customer service

Healthcare coordination

Organizational skills

Communication

Problem-solving

Empathy

Education

High school diploma (Associates or Bachelor’s a plus)

Tools

Scheduling software

Microsoft Office

Job description

Caregiver Supervisor & Scheduler

Visiting Angels is the leading provider of in-home caregiving services dedicated to enhancing the quality of life for seniors and individuals with disabilities. We offer compassionate, personalized care that allows our clients to maintain their independence and dignity while living comfortably at home. We are committed to ensuring that our clients receive the best care possible.

Job Summary:

We are looking for a Caregiver Supervisor & Scheduler to join our team. This position plays a vital role in ensuring the efficient and timely delivery of in-home care services to our clients. They will work closely with caregivers and clients to create and maintain effective care schedules, ensuring that the specific needs and preferences of our clients are met, and help cover any emergency shifts or client needs that might arise. This position requires excellent organizational and communication skills.

Key Responsibilities:

Schedule Coordination:
- Create and maintain daily and weekly schedules for clients and caregivers.
- Match caregivers to clients based on skill sets, availability, and client preferences.
- Ensure that schedules are efficient, taking into consideration travel time and client locations.
Client-Caregiver Communication
- Serve as the main point of contact for caregivers and clients regarding scheduling matters.
- Handle schedule changes, client requests, and caregiver availability adjustments promptly and effectively.
- Confirm caregiver shifts and provide clear instructions for each assignment.
Problem Resolution:
- Address scheduling conflicts, call-offs, and emergencies promptly, finding suitable replacements when necessary.
- Maintain a list of on-call caregivers to cover unexpected staffing needs.
Documentation and Record Keeping:
- Maintain accurate and up-to-date records of client schedules, caregiver availability, and caregiver qualifications.
- Assist with the management of client files and ensure that they are complete and compliant with company policies.
In-Home Care:
- Assistance finding substitute caregivers for any last minute needs or covering 4-6 hr shifts if required. This need is seldom required, but the Caregiver Supervisor is responsible for helping cover all needed shifts for the team.
- Available for “on-call” shift coverage 1 weekend per month
Reporting:
- Generate reports on caregiver schedules, client assignments, and any scheduling-related issues.
- Provide data and insights to improve scheduling efficiency and client satisfaction.

Skills & Qualification Requirements:

High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
Previous experience with homecare, home health or hospice care (CNA, HHA, or similar licenses are not required, but strongly recommended).
Previous experience in scheduling, customer service, or healthcare coordination is desirable.
Strong organizational skills and attention to detail.
Excellent communication and problem-solving abilities.
Proficiency in using scheduling software and Microsoft Office applications.
Empathetic and compassionate approach when dealing with clients and caregivers.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Additional Information:

This role is critical in driving operational success and strategic growth within the organization. The ideal candidate is results-oriented, adaptable, and committed to continuous improvement.

Schedule: