Caregiver Scheduler & Team Lead (On-Call)

Visiting Angels; Carmel (IN); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Company paid health insurance

Dental and Vision Insurance

10 Days PTO/year

Job summary

Visiting Angels is seeking a Caregiver Supervisor & Scheduler to ensure timely in-home care. You will create and maintain schedules for clients and caregivers, matching needs with availability and preferences. The role demands excellent organization and communication, with on-call coverage and occasional weekend shifts.

You will resolve scheduling conflicts and document caregiver qualifications. This full-time position includes a salary range of $40,000–$46,000 plus a performance bonus and

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
• Experience in homecare, home health or hospice care is desirable.
• Previous experience in scheduling, customer service, or healthcare coordination is desirable.
• Strong organizational skills and attention to detail.
• Excellent communication and problem-solving abilities.
• Proficiency in using scheduling software and Microsoft Office applications.
• Empathetic and compassionate approach when dealing with clients and caregivers.

Responsibilities

• Create and maintain daily and weekly schedules for clients and caregivers.
• Match caregivers to clients based on skill sets, availability, and client preferences.
• Ensure schedules are efficient, considering travel time and client locations.
• Serve as the main point of contact for caregivers and clients regarding scheduling matters.
• Handle schedule changes, client requests, and caregiver availability adjustments promptly and effectively.
• Confirm caregiver shifts and provide clear instructions for each assignment.
• Address scheduling conflicts, call-offs, and emergencies promptly, finding suitable replacements when necessary.
• Maintain a list of on-call caregivers to cover unexpected staffing needs.
• Maintain accurate and up-to-date records of client schedules, caregiver availability, and caregiver qualifications.
• Assist with the management of client files and ensure that they are complete and compliant with company policies.
• Assistance finding substitute caregivers for last-minute needs or covering 4-6 hr shifts if required.
• Available for on-call shift coverage 1 weekend per month.
• Generate reports on caregiver schedules, client assignments, and any scheduling-related issues.
• Provide data and insights to improve scheduling efficiency and client satisfaction.

Skills

Scheduling

Customer service

Healthcare coordination

Organizational skills

Communication

Problem-solving

Empathy

Education

High school diploma (Associates or Bachelor’s a plus)

Tools

Scheduling software

Microsoft Office

Job description

Visiting Angels is seeking a Caregiver Supervisor & Scheduler to ensure timely in-home care. You will create and maintain schedules for clients and caregivers, matching needs with availability and preferences. The role demands excellent organization and communication, with on-call coverage and occasional weekend shifts.

You will resolve scheduling conflicts and document caregiver qualifications. This full-time position includes a salary range of $40,000–$46,000 plus a performance bonus and