Ophthalmology Scheduling Specialist

uthscsa.edu; San Antonio, Northern (TX, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

UT Health San Antonio is seeking a Scheduler-Intermediate for Ophthalmology to provide scheduling and registration support in a clinical setting. The role includes telephonic patient communication, maintaining physician schedules, and coordinating referrals.

Responsibilities include verifying patient registrations and insurance information, documenting requests, and prioritizing urgent messages. The position may require back-up desk coverage and occasional call-center access to ensure smooth

Qualifications

• HS Diploma or GED is required.
• Three (3) years of related experience is required. Clinical experience is preferred.
• Proficient with Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.

Responsibilities

• Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template, enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers information and prioritizes messages based on urgency.
• Assists patients with questions or concerns; resolves issues where possible; if unable to respond, contacts others for help.
• Provides backup support/coverage to front desk; may log into call center (ACD) when clinics are short staffed.
• Performs all other duties as assigned.

Skills

MS Office

Database skills

Communication

Prioritization

Education

HS Diploma or GED

Job description

UT Health San Antonio is seeking a Scheduler-Intermediate for Ophthalmology to provide scheduling and registration support in a clinical setting. The role includes telephonic patient communication, maintaining physician schedules, and coordinating referrals.

Responsibilities include verifying patient registrations and insurance information, documenting requests, and prioritizing urgent messages. The position may require back-up desk coverage and occasional call-center access to ensure smooth