Ophthalmology Scheduler: Patient Care & Scheduling

UT Health San Antonio; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

UT Health San Antonio is seeking a Scheduler-Intermediate in Ophthalmology to provide scheduling and registration support for a clinic. Under general supervision, you will manage appointment scheduling, patient communications, and enter referrals while explaining financial obligations.

You will verify registration and insurance data at each contact, document requests in the system, prioritize urgent messages, aid patients with questions, and back up front desk or call-center duties as needed.

Qualifications

• HS Diploma or GED is required.
• Three years of related experience is required; clinical experience preferred.
• Proficient computer skills with Microsoft Office and database programs.

Responsibilities

• Provides telephonic scheduling support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template, enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
• Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
• Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
• Performs all other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical thinking

Time management

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

UT Health San Antonio is seeking a Scheduler-Intermediate in Ophthalmology to provide scheduling and registration support for a clinic. Under general supervision, you will manage appointment scheduling, patient communications, and enter referrals while explaining financial obligations.

You will verify registration and insurance data at each contact, document requests in the system, prioritize urgent messages, aid patients with questions, and back up front desk or call-center duties as needed.