Care Scheduler & Patient Experience Specialist

PT Solutions Physical Therapy; Milwaukee (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

PT Solutions Physical Therapy is seeking a detail-oriented front desk/administrative associate in Milwaukee to greet patients, manage registrations, and schedule appointments with care and accuracy.

Ideal candidates will have strong communication skills, proficiency with Word/Excel, ability to handle high call volumes, and team collaboration to keep patient flow smooth and welcoming. This on-site role offers full-time hours, Monday to Friday, 8:30 AM–5:00 PM, with competitive hourly pay.

Qualifications

• High school diploma or GED required.
• 1 year experience in call center/medical setting involved with in-bound calls, scheduling and patient flow.

Responsibilities

• Exudes positive, helpful attitude to patients, personnel and clinicians.
• Handles phone queues throughout the day to ensure optimal coverage.
• Maintains the strictest confidentiality in all aspects of work, including patient and personnel.
• Responsible for answering incoming calls from healthcare providers and patients promptly, while ensuring a high level of professionalism and phone etiquette.
• Uses appropriate judgment and decision-making in the appointment process.
• Other duties to assist other employees in the execution of their duties in order to ensure no disruption in service or patient flow

Skills

Word & Excel

Communication

Prioritization

Fast-paced environment

Instructions comprehension

Independent work

Patient communication

Flexibility

Basic math

Medical terminology

Telephone etiquette

Attention to detail

Relationship building

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Windows-based applications

Job description

PT Solutions Physical Therapy is seeking a detail-oriented front desk/administrative associate in Milwaukee to greet patients, manage registrations, and schedule appointments with care and accuracy.

Ideal candidates will have strong communication skills, proficiency with Word/Excel, ability to handle high call volumes, and team collaboration to keep patient flow smooth and welcoming. This on-site role offers full-time hours, Monday to Friday, 8:30 AM–5:00 PM, with competitive hourly pay.