Medical Front Desk & Scheduling Coordinator

Ati-Physical-Therapy; Sussex (WI); On-site; USD 33,000 - 42,000; Full time

Job summary

Ati-Physical-Therapy is seeking a Front Desk Receptionist to deliver in-clinic customer service, greet patients and visitors, manage scheduling, intake, and co-pays, and support physicians and clinic operations.

The ideal candidate has a High School Diploma (Associate’s degree preferred), strong verbal and written communication, and proficiency with Microsoft Office. Prior outpatient medical experience is a plus; this is an on-site role in Wisconsin with a collaborative, patient-focused team.

Qualifications

• High School Diploma required.
• Associate’s degree in Healthcare or related field preferred.
• No minimum experience required; outpatient medical setting preferred.

Responsibilities

• Greet and welcome patients, physicians, and visitors.
• Manage patient scheduling, intake, and check-in processes, including insurance inquiries.
• Collect patient co-pays.
• Make outbound calls to schedule patients and improve access to care.
• Answer inbound calls from the Access Management Team and assist with scheduling.
• Perform clerical duties such as filing, photocopying, transcribing and faxing.
• Keep reception area tidy and presentable.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Office equipment proficiency

Education

High School Diploma

Associate’s degree in Healthcare or related field

Tools

Microsoft Office Suite

Outlook

Word

Job description

Ati-Physical-Therapy is seeking a Front Desk Receptionist to deliver in-clinic customer service, greet patients and visitors, manage scheduling, intake, and co-pays, and support physicians and clinic operations.

The ideal candidate has a High School Diploma (Associate’s degree preferred), strong verbal and written communication, and proficiency with Microsoft Office. Prior outpatient medical experience is a plus; this is an on-site role in Wisconsin with a collaborative, patient-focused team.