Care Navigator: Elevate Pet Care through Vet Coordination

Arista Advanced Pet Care; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Arista Advanced Pet Care seeks a Care Navigator to ensure an outstanding experience for pet owners and veterinary teams while coordinating advanced care. You will work with community general practice teams and Arista’s specialty and emergency teams to facilitate seamless communication and care coordination for pets and their owners.

The role emphasizes advocating for clients, coordinating appointments, and supporting treatment follow-up across systems.

Qualifications

• 5 required, 10+ years of experience working as a veterinary professional preferred
• Experience in both general practice and specialty/emergency veterinary medicine preferred
• Bachelor’s Degree, veterinary technical certification, or equivalent experience

Responsibilities

• Build strong relationships with community general veterinary practice teams and the Arista specialty & emergency teams
• Be viewed as an advocate by pet owners requiring advanced care for their pet
• Facilitate all communications between the pet owner and the veterinary facilities, including appointment scheduling, general updates, providing support and monitoring response to treatment, and managing concise electronic medical records across systems
• Keep the Collaborative Care Team connected to drive for the best outcomes with resources available via team-based decision making, preventing duplication of services, identifying any gaps in care, and working across the full spectrum of veterinary care delivery, including telemedicine
• Serve as the primary contact for clients, primary care & advanced care; serve as triage technician for new and existing clients by gathering relevant clinical information and helping coordinate the appropriate next steps for care
• See full Job Description for additional responsibilities

Skills

Veterinary experience

General practice

Specialty/emergency

Education

Bachelor’s Degree

Veterinary certification

Job description

Arista Advanced Pet Care seeks a Care Navigator to ensure an outstanding experience for pet owners and veterinary teams while coordinating advanced care. You will work with community general practice teams and Arista’s specialty and emergency teams to facilitate seamless communication and care coordination for pets and their owners.

The role emphasizes advocating for clients, coordinating appointments, and supporting treatment follow-up across systems.