Hospital Logistics Expert

Arista Advanced Pet Care; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k retirement plan

Flexible schedules

Paid time off

Job summary

Arista Advanced Pet Care is seeking a Hospital Logistics Expert to partner with the Hospital Director and Care Navigation Team. You will monitor patient flow from drop-off to discharge, ensuring clear communication among care navigators, clients, and veterinarians.

The role requires 5+ years in healthcare settings, with veterinary knowledge, EMR system proficiency, and the ability to work nights, weekends, and on-call shifts. Physical stamina is expected.

Qualifications

• 5+ years in healthcare (veterinary technician, nurse, or similar).
• Strong knowledge of veterinary medicine, specialty and emergency care.
• Familiarity with Electronic Medical Records (EMR) / PIMS systems.

Responsibilities

• Track patient progress across the day and keep all stakeholders informed.
• Build relationships with specialty & emergency teams.
• Support efficient hospital operations and information flow.
• Serve as primary contact for care navigator during the day.

Skills

Veterinary experience

EMR proficiency

Organization skills

Shift flexibility

Tools

EMR/PIMS

Job description

Why Arista?

Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals.

Why Arista?

Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals.

At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow.

Our Core Values & Culture

At Arista, our Core Values are the foundation for how we think about our jobs and how we treat others – clients, their pets, our referring veterinary community, and one another.

We recruit and promote Arista Team Members with an intentional focus on inclusivity, preserving our strong culture, and recognizing individual abilities and accomplishments.

About the Role

The Hospital Logistics Expert works with the Hospital Director and Care Navigation Team to improve efficiency and quality of care by ensuring the patient journey is as efficient and transparent to all throughout the care of the patient.

A Day in the Life

• Primarily focused on drop-off and hospitalized patients, this role is responsible for tracking patient progress throughout the day and ensuring that all parties – care navigator, client, primary care veterinarian, and full Arista team are kept informed
• Build strong relationships with the Arista specialty & emergency teams
• Facilitate hospital teams’ ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication, including updates and information flow
• Serve as primary contact point for care navigator during the day; serve as triage technician for new and existing clients as needed by Care Navigator
• Help develop and improve the electronic tools needed to streamline and create more efficiencies in the provision of advanced care
• General hospital management duties as required, such as managing phone calls, facilitating drop-off/pick-up preparation, and individual service support
• See full Job Description for additional responsibilities

What You'll Bring to the Team

• 5+ years of experience working in healthcare - veterinary technician, nurse, or relevant clinical experience
• Strong understanding of veterinary medicine, specialty services, and emergency care
• Must be comfortable with medical terminology and have high proficiency with Electronic Medical Record/PIMS systems to track patient treatments and case flow
• Extremely organized and able to easily multitask and prioritize for an efficient working style
• Ability to work in-person nights, weekends, holidays, and on-call shifts as needed
• Ability to lift up to 50 lbs independently and over 50 lbs with assistance
• Stamina for frequent standing, bending, crouching, walking, lifting, carrying, and reaching
• Ability to work effectively in environments with noise, animal odors, and other sensory stimuli
• Ability to meet any position-specific screening requirements, such as a clinical acumen assessment

Perks & Benefits

At Arista, we know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people through investing in programs, resources, and benefits that empower our Team to thrive both professionally and personally.

In addition to health, dental, vision, disability, & life insurance, a competitive 401k retirement plan, HSA, a robust Employee Assistance Program, and a variety of other supplemental benefit offerings, our full-time Team Members receive:

• Paid Time Off & Floating Holidays
• Personal Pet-Care Program
• Parental Pay
• Flexible Schedules
• Growth Opportunities

For other Arista Advanced Pet Care roles, visit our careers page. Follow the growth of Arista on LinkedIn!

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