Care Navigator

Arista Advanced Pet Care; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Arista Advanced Pet Care seeks a Care Navigator to ensure an outstanding experience for pet owners and veterinary teams while coordinating advanced care. You will work with community general practice teams and Arista’s specialty and emergency teams to facilitate seamless communication and care coordination for pets and their owners.

The role emphasizes advocating for clients, coordinating appointments, and supporting treatment follow-up across systems.

Qualifications

• 5 required, 10+ years of experience working as a veterinary professional preferred
• Experience in both general practice and specialty/emergency veterinary medicine preferred
• Bachelor’s Degree, veterinary technical certification, or equivalent experience

Responsibilities

• Build strong relationships with community general veterinary practice teams and the Arista specialty & emergency teams
• Be viewed as an advocate by pet owners requiring advanced care for their pet
• Facilitate all communications between the pet owner and the veterinary facilities, including appointment scheduling, general updates, providing support and monitoring response to treatment, and managing concise electronic medical records across systems
• Keep the Collaborative Care Team connected to drive for the best outcomes with resources available via team-based decision making, preventing duplication of services, identifying any gaps in care, and working across the full spectrum of veterinary care delivery, including telemedicine
• Serve as the primary contact for clients, primary care & advanced care; serve as triage technician for new and existing clients by gathering relevant clinical information and helping coordinate the appropriate next steps for care
• See full Job Description for additional responsibilities

Skills

Veterinary experience

General practice

Specialty/emergency

Education

Bachelor’s Degree

Veterinary certification

Job description

Why Arista?

Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals.

At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow.

Our Core Values & Culture

At Arista, our Core Values are the foundation for how we think about our jobs and how we treat others – clients, their pets, our referring veterinary community, and one another.

We recruit and promote Arista Team Members with an intentional focus on inclusivity, preserving our strong culture, and recognizing individual abilities and accomplishments.

About the Role

The Care Navigator is a critical role in ensuring an outstanding experience for pet owners and veterinary teams and the best possible outcomes for pets. As a Team Member at Arista, you will work closely with general practice veterinary teams in the community and the Arista specialty/emergency veterinary teams on behalf of pets and pet owners to facilitate seamless, integrated advanced care.

A Day in the Life

• Build strong relationships with community general veterinary practice teams and the Arista specialty & emergency teams
• Be viewed as an advocate by pet owners requiring advanced care for their pet
• Facilitate all communications between the pet owner and the veterinary facilities, including appointment scheduling, general updates, providing support and monitoring response to treatment, and managing concise electronic medical records across systems
• Keep the Collaborative Care Team connected to drive for the best outcomes with resources available via team-based decision making, preventing duplication of services, identifying any gaps in care, and working across the full spectrum of veterinary care delivery, including telemedicine
• Serve as the primary contact for clients, primary care & advanced care; serve as triage technician for new and existing clients by gathering relevant clinical information and helping coordinate the appropriate next steps for care
• See full Job Description for additional responsibilities

What You’ll Bring to the Team

• 5 required, 10+ years of experience working as a veterinary professional preferred
• Experience in both general practice and specialty/emergency veterinary medicine preferred
• Bachelor’s Degree, veterinary technical certification, or equivalent experience