Care Navigator & Patient Experience Lead

Spear; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

One Medical paid membership

Mental Health benefits

Gym membership discounts

Generous paid time off

Job summary

Spear in New York City is looking for a passionate Care Coordinator to join our team at the 70 Pine St clinic. The role involves supporting patient care and ensuring a five-star experience for our patients. Responsibilities include managing appointment flow and providing proactive customer service.

We value team-oriented individuals with strong communication skills and a focus on patient services. Benefits include medical coverage, 401(K) matching, and generous paid time off. Join us in making a positive impact in the community!

Qualifications

• Experience providing exceptional customer service.
• Ability to multi-task and manage time effectively.
• Strong communication with patients and team members.

Responsibilities

• Ensure excellent customer experience and appointment flow.
• Respond to all phone calls and emails promptly.
• Guide patients through out‑of‑network processes.

Skills

Customer service experience

Strong communication skills

Attention to detail

Team-oriented attitude

Education

BA/BS degree preferred

Job description

Spear in New York City is looking for a passionate Care Coordinator to join our team at the 70 Pine St clinic. The role involves supporting patient care and ensuring a five-star experience for our patients. Responsibilities include managing appointment flow and providing proactive customer service.

We value team-oriented individuals with strong communication skills and a focus on patient services. Benefits include medical coverage, 401(K) matching, and generous paid time off. Join us in making a positive impact in the community!