Care Management Support Specialist III (Remote/Hybrid)

Centene Corporation; Delaware; Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off

Job summary

Centene Corporation is seeking a detail‑oriented Care Management Administrative support professional. The role involves outreach to members, scheduling services, and resolving issues in accordance with state and regulatory guidelines.

You will assist care management with data reporting and maintain member records with accuracy, using Excel for data extraction and pivots. The ideal candidate has a high school diploma or GED and 2–4 years of related experience, strong communication skills, and the

Qualifications

• Requires a High School diploma or GED and 2–4 years of related experience.
• Experience processing healthcare or insurance authorizations and coordinating LTSS
• Strong communication and customer-centric approach
• Ability to adapt to changing business needs with professionalism
• Comfortable presenting findings to stakeholders

Responsibilities

• Outreach to members by phone to support care plan steps and scheduling
• Provide support to connect members to health plan/community resources
• Assist with onboarding and sending welcome letters and program materials
• Document and maintain non-clinical member records per state/regulatory standards
• Handle inquiries from members/providers as front-line support
• Escalate requests to management as needed
• Assist with training of new hires

Skills

Problem solving

Communication skills

Time management

Organizational skills

Adaptability

Stakeholder presentation

Education

High School diploma or GED

Tools

Excel

Job description

Centene Corporation is seeking a detail‑oriented Care Management Administrative support professional. The role involves outreach to members, scheduling services, and resolving issues in accordance with state and regulatory guidelines.

You will assist care management with data reporting and maintain member records with accuracy, using Excel for data extraction and pivots. The ideal candidate has a high school diploma or GED and 2–4 years of related experience, strong communication skills, and the