Care Coordination Specialist II - Remote/Hybrid

Superior HealthPlan; Alice (TX); Vor Ort; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

Centene is seeking an experienced healthcare administrative support professional to assist care management teams, handling member outreach by phone or home visits, and documenting care plans to ensure continuity and satisfaction.

The role requires 3+ years in healthcare admin, inbound/outbound call centers, strong typing, high-volume email management, and proficiency with Microsoft Office and video conferencing tools; Texas-based with occasional in-person trainings.

Qualifikationen

• 3+ years of healthcare administrative support in inbound/outbound call centers.
• Strong typing and high-volume email management with professional communication.
• Proficient with Microsoft Office Suite and video conferencing tools.

Aufgaben

• Provide outreach to members via phone or home visits to discuss care plans.
• Coordinate care activities with providers, partners, and members.
• Answer member and provider inquiries about care plans.
• Communicate with care managers and practitioners to facilitate services.
• Support service assessments and document member care needs.
• Maintain member records compliant with state/regulatory guidelines.
• Identify needs and refer to Care Manager or community resources.
• Provide education on benefits and resources.
• Perform other duties and comply with policies.

Kenntnisse

Typing 60+ WPM

Call center experience

Customer service

Healthcare admin support

Bilingual English/Spanish

Ausbildung

High School diploma or GED

Tools

MS Outlook

Word

Excel

PowerPoint

OneNote

Teams

Zoom

M365 Copilot

Jobbeschreibung

Centene is seeking an experienced healthcare administrative support professional to assist care management teams, handling member outreach by phone or home visits, and documenting care plans to ensure continuity and satisfaction.

The role requires 3+ years in healthcare admin, inbound/outbound call centers, strong typing, high-volume email management, and proficiency with Microsoft Office and video conferencing tools; Texas-based with occasional in-person trainings.