Care Coordination Specialist II — Remote/Hybrid

Superior HealthPlan; Abilene (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Centene is seeking a healthcare administrative support professional to assist care management teams in delivering services and maintaining continuity of care for members in Texas. The role involves outreach by phone and occasional home visits, documenting care plans, and coordinating with providers and caregivers.

Required are 1–2 years in healthcare admin, strong typing (60+ WPM), excellent written/verbal communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Requires a High School diploma or GED.
• Requires 1–2 years of related healthcare administrative support experience.
• Experience in inbound/outbound call centers and member coordination is preferred.
• Proficient typing (60+ WPM), high-volume email management, and professional communication required.

Responsibilities

• Outreach to members via phone or home visits to discuss care plans and resources.
• Coordinate care activities with providers, partners, and family/caregivers.
• Respond to member/provider inquiries regarding care plans and services.
• Communicate with care managers and practitioners to facilitate member services and continuity of care.
• Assist with service assessments and documenting member care needs.
• Maintain member records per state/regulatory requirements and distribute to providers.
• Follow policies and standards and identify referral opportunities to Care Managers.
• Educate members on benefits and available resources.
• Perform other duties as assigned.
• Comply with all policies and standards.

Skills

Typing 60 WPM

Customer service

Communication skills

Attention to detail

Time management

Education

HS diploma or GED

Tools

MS Outlook

Word

Excel

PowerPoint

OneNote

Teams

Zoom

M365 Copilot

Job description

Centene is seeking a healthcare administrative support professional to assist care management teams in delivering services and maintaining continuity of care for members in Texas. The role involves outreach by phone and occasional home visits, documenting care plans, and coordinating with providers and caregivers.

Required are 1–2 years in healthcare admin, strong typing (60+ WPM), excellent written/verbal communication, and the ability to thrive in a fast-paced environment.