Senior Care Management Support Specialist — Hybrid/Remote

Centene Corporation; Maryland; On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work arrangements (remote,hyb

Office or field schedules

Job summary

Centene Corporation is seeking an organized associate to support care management activities, including outreach calls, scheduling services, and updating member records. You will serve as a primary contact for members, providers, and staff while ensuring regulatory compliance and accurate documentation.

The role emphasizes strong communication, Excel proficiency for data reporting, and the ability to work in a fast-paced environment with tight deadlines.

Qualifications

• Requires a High School diploma or GED and 2–4 years of related experience.
• Strong problem-solving and communication skills; able to handle escalations.

Responsibilities

• Outreach to members via phone to support care plan steps and scheduling.
• Provide support to connect members with health plan and community resources.
• Explain care plan procedures and assist with onboarding and administrative tasks.
• Document and maintain non-clinical member records per policies.
• Assist in data reporting and share findings with leaders; support training of new hires.
• Escalate requests to management as needed.
• Ensure compliance with state and regulatory requirements.

Skills

Healthcare authorizations

Customer service

Data reporting

Excel skills

Education

High School diploma or GED

Job description

Centene Corporation is seeking an organized associate to support care management activities, including outreach calls, scheduling services, and updating member records. You will serve as a primary contact for members, providers, and staff while ensuring regulatory compliance and accurate documentation.

The role emphasizes strong communication, Excel proficiency for data reporting, and the ability to work in a fast-paced environment with tight deadlines.