Remote-Friendly Care Management & Member Support Specialist II

Superior HealthPlan; Texas; Hybrid; USD 25,000 - 39,000; Full time

Job summary

Centene is seeking a Care Management Support Specialist to assist with outreach, scheduling, and intake processes. You will handle member inquiries, help connect clients with resources, and support onboarding activities.

The role emphasizes accurate record-keeping, compliance with state guidelines, and collaboration with providers. A flexible schedule may include remote or hybrid options.

Qualifications

• Requires a High School diploma or GED.
• Requires 1–2 years of related experience.
• Pay range is provided as hourly wages.

Responsibilities

• Supports administrative care management activities including outreach and answering inbound calls.
• Schedules services and documents member records per state and regulatory guidelines.
• Acts as point of contact to members, providers and staff to resolve issues.
• Assists with member onboarding and distribution of welcome letters and educational materials.
• Maintains non-clinical member records and ensures compliance with policies.
• Knowledge of benefits and local resources; makes referrals for Social Determinants of Health needs.
• Responds to member and provider inquiries and documents appropriately.
• Follows policies and standards; performs additional duties as assigned.

Skills

Customer service

Phone support

Interpersonal skills

Education

High School diploma or GED

Job description

Centene is seeking a Care Management Support Specialist to assist with outreach, scheduling, and intake processes. You will handle member inquiries, help connect clients with resources, and support onboarding activities.

The role emphasizes accurate record-keeping, compliance with state guidelines, and collaboration with providers. A flexible schedule may include remote or hybrid options.