Care Experience Manager: Staffing & On-Call Lead

Aveanna Healthcare; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company-paid life insurance

Paid Holidays

Vacation days

Sick days

Quarterly bonuses

Mileage reimbursement

401(k) with employer matching

Employee stock purchase plan

Tuition discounts and reimbursement

Advancement opportunities

Employee recognition programs

Structured new hire orientation

Employee resource groups

Job summary

Aveanna Healthcare is hiring a Care Experience Manager in Addison, Texas. This role supports care teams, coordinates caregiver staffing, and ensures coverage with on-call rotations. The position offers a competitive base salary plus quarterly bonuses and mileage reimbursement.

Your duties include staff orientation, training, and ensuring high-quality patient care while adhering to company policies. Join a nationwide organization committed to compassionate care and team collaboration.

Qualifications

• High School Diploma or equivalent required; College degree a plus.
• Proficient in English; bilingual skills are a plus.
• Healthcare experience is highly preferred.

Responsibilities

• Coordinate staffing needs and manage caregiver schedules.
• Organize orientation and training for new caregivers.
• Manage shift coverage for absences or tardiness.
• Monitor and address cost containment to ensure efficient case assignments.
• Evaluate and support staff performance with a positive approach.
• Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).
• Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).
• Build and maintain strong relationships with caregivers and patients to ensure top-tier service.
• Demonstrate problem-solving skills, initiative, and sound judgment.
• Uphold and adhere to company policies and procedures.

Skills

Staff scheduling

On-call support

Customer service

Multitasking

Team coordination

Education

High School Diploma or equivalent

College degree a plus

Tools

Microsoft Office Suite (Word, Excel)

Job description

Aveanna Healthcare is hiring a Care Experience Manager in Addison, Texas. This role supports care teams, coordinates caregiver staffing, and ensures coverage with on-call rotations. The position offers a competitive base salary plus quarterly bonuses and mileage reimbursement.

Your duties include staff orientation, training, and ensuring high-quality patient care while adhering to company policies. Join a nationwide organization committed to compassionate care and team collaboration.