Care Experience Manager: Staffing & On-Call Leader

Aveanna Healthcare; Greensboro (NC); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, Vision

Company-paid Life Insurance

Paid Holidays

Vacation Days

Sick Days

Quarterly Bonus Opportunities

Mileage Reimbursement

401(k) Savings Plan with Employering

Employee Stock Purchase Plan

Tuition Discounts and Reimbursement

Advancement Opportunities

Employee Recognition Programs

New Hire Orientation

Employee Resource Groups

Job summary

Aveanna Healthcare seeks a Care Experience Manager to coordinate staffing, onboarding, and on-call coverage for a growing home health care team. You will organize orientation, ensure smooth caregiver scheduling, and maintain high-quality service for patients and families.

The role emphasizes cost containment, staff performance, and strong relationships with caregivers and patients, with a focus on delivering exceptional care in a compliant, team-oriented environment.

Qualifications

• High School Diploma or equivalent required; College Degree a plus.
• Proficient in English; bilingual skills are a plus.
• Healthcare experience is highly preferred.
• Proficiency in Microsoft Office Suite (Word and Excel).
• Strong organizational skills, ability to multitask, and thrive in a team environment.
• Willingness to work an after-hours on-call schedule.

Responsibilities

• Coordinate staffing needs and manage caregiver schedules.
• Organize orientation and training for new caregivers.
• Manage shift coverage for absences or tardiness.
• Monitor and address cost containment to ensure efficient case assignments.
• Evaluate and support staff performance with a positive approach.
• Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).
• Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).
• Build and maintain strong relationships with caregivers and patients to ensure top-tier service.
• Demonstrate problem-solving skills, initiative, and sound judgment.
• Uphold and adhere to company policies and procedures.

Skills

Staff coordination

Multitasking

Microsoft Office (Word/Excel)

Organizational skills

Teamwork

On-call availability

Healthcare experience (preferred)

English proficiency

Bilingual (a plus)

Education

High School Diploma

College degree (preferred)

Tools

Microsoft Office

Job description

Aveanna Healthcare seeks a Care Experience Manager to coordinate staffing, onboarding, and on-call coverage for a growing home health care team. You will organize orientation, ensure smooth caregiver scheduling, and maintain high-quality service for patients and families.

The role emphasizes cost containment, staff performance, and strong relationships with caregivers and patients, with a focus on delivering exceptional care in a compliant, team-oriented environment.